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This homewood suites is very nice. clean and quiet rooms and a lot of free breakfast options. but the star of the hotel is Yaleiny at the front desk. She welcomed me with an honest smile and talked to me like an old friend. She was always very kind and professional.

We booked for three days well in advance. We checked in when we got the notice in the morning. There were only 4 rooms in the whole hotel available. We wanted to be on the first or second floor. There was one room on the second floor. We put that we would be there at 4 pm. When we arrived at 4 we went to the front desk and got physical key cards. We grabbed a cart and put our luggage on and went to the room. When we opened the door, the room was a total mess. Beds unmade, towels on the sofa. Trash on the floor (including an ice cream container.) We went back and contacted the front desk. They said they would send someone right away, and to come back in an hour. We left our stuff in the room and went to the bookstore. When we returned the place was cleaned and beds made. Wife pulled back the sheets, and it looked more like they just made the bed but didn't actually change the sheets. There were some dirt and black spots my wife pointed out. The housekeeper brushed them off and said it was fine. I checked with the manager, and he said housekeeping did change them. We accepted that and then put our stuff away. We then noticed it was over 80 degrees in the room. We tried setting the thermostat, but nothing worked. We talked to a housekeeper, and she said she would call maintenance, but wasn't sure they were still there. Awhile later, the manager arrived with coat off and tool kit in hand. After about a half hour of fussing, he said it would work now. The housekeeper was there, and she cleaned around the intake and filter area when I pointed out how totally filthy it was. All the duct outlets were covered in filth, but she couldn't do anything about that. The cool air finally came on, and the room got bearable. I then went to use the bathroom, and the toilet was not seated properly and rocked, making a loud bang every time you moved or got up. We put cardboard shims under where we could, and it helped a bit. There were some other issues with trash and towels, but this is getting too long. We've stayed there twice a year for over 10 years and this is just the worst experience we have ever had.

I Checked in on August 31 which seem nice until i sat on the sofa which smell so bad I had to spray it and place a sheet on top I inform the front desk and she said it will be clean the next morning was a horrible breakfast half cooked bacon running eggs and the presentation was just awful then to top it all off if you need some thing from housekeeping the don't understand english how are you working in america and speak no English it gets even worsts we need our room clean and freshen up that the beauty of vacation someone else makes your bed but no bed was made we had no clean towel the dirty one was still lying in the bathroom they didn't even put toilet paper in the room I understand you dont make beds but every other day but at lease change the linen and I spoke with the front desk at 1;00pm that i needed a clean up trash over flowing and dirty linen it was now 5:00pm when i return to this when Mary answered the frontdesk I ask to speak to manger she said there's none there and i would need to wait till tomorrow I told her I have no toilet paper she just put me off I called back demanding to speak with management she place me on hold I called back again a mary needs customer curtesy

We stayed one night while traveling through PA. The hotel is in a good location next to a mall and several nearby restaurants, including Texas Roadhouse right next door. Our room was clean and comfortable. For some reason, there's no shelf in the shower for soap, shampoo, etc. I suppose they want you to use the bottles of "goo" on the walls. Additionally, the AC in the room, while working, wasn't the best. It was set at 65 but it was much warmer in the room. There's a decent fitness room and the breakfast is standard for Homewood. They did a good job of replenishing. We'd stay again.

Service and staff were excellent. Rooms were good- generally a nice hotel/ good stay here

Amazing place, very friendly staff, very clean, had a very enjoyable experience there. Will definitely be back sometime