Hermitage Bay - All Inclusive

Celebrating a milestone birthday couldn’t have been better from the moment our flight touched down. We were greeted by a hotel representative who expedited the immigration process and got us settled in a taxi quickly. When we got to the resort we felt like visiting celebrities - the greetings we received from staff were sincere and authentic. It was not unusual to get a quick hug in the morning from Alicia or her team. There was always a desire to make sure we were happy and had everything we needed. Our hillside suite (24) was the perfect mix of privacy and a short walk up from the beach - loved having our own plunge pool. We visited the fitness center a few times and a good mix of weights and cardio was available. Nightly sushi was always a highlight and we enjoyed the change of scenery at the beach club for lunch. Live music at lunch and dinner near the pool was awesome as well - talented performers and a great vibe. Our massages were wonderful and we also enjoyed a private snorkel trip with a picnic lunch on a beautiful boat ride around the island. Truly so many amazing staff and don’t want to forget anyone! Stoney, Ryan, Simone, Shawna, Jilian, Elizabeth, Kyle, Delia and her water sports crew, are just a few, and many more. The resort absolutely prioritizes service and trains all their staff to deliver! Loved the resort cat snowflake as well!

Everything was as it should be and my wife and I will most certainly return again. Staff were great the service was exceptional and food was very tasty especially the sushi bar at 4.30 to 6pm

I've been to Antigua a few times but this was my first time at this resort, we stayed for 5 nights. From concierge emails in advance and airport pickup I was blown away by the friendliness and attentiveness of the staff! I know I'm probably forgetting some names but I definitely have to highlight Shawnna, Solange and Shalanda at the front desk and Jamie, Nikita, Annette and Simone in dining. The bar staff are also in class of their own! Anthony and Koshane kept us laughing with full glasses. Jesse at the beach bar was amazing as well. The food and drinks were delicious and I felt like we had a good number of options but I could see the menu getting a bit repetitive if we stayed longer. The sushi tasting was fantastic!...but the biting gnats are rampant at the Tree Bar at that time (that was the only time we got really bit)...I wonder if that would be better if it was moved to the bar or dining area. Another must do is the garden tour with Wabba, he is very passionate and knowledgeable. It was neat to get a close look at the food items grown right on the premises as well as learn about the design and sustainability concepts of the beautiful grounds. It can't be said enough how gorgeous the resort is, truly a hidden gem. I travel a lot throughout the Caribbean so the bumpy road leading up hardly phased me and the drivers handle it well. We stayed in a beachfront villa and just loved all the seating options on the porch, I could've lounged there all day everyday. As others have mentioned...the rooms are a bit "quirky" with the outdoor showers and open toilet but was easy to get used to. The only other thing I would like are a few updates in the fitness center, including a full set of weights (it skipped from 4kg to 14kg! I think a lot of people, myself included, frequently workout with weights in that missing range). But overall this is an ideal location for a relaxing and quiet retreat and I hope to be back soon!

For context, I went with my girlfriend, her brother, and his partner. Both couples stayed in beachfront villas. I was there for four nights, and they stayed for six. I noted in a previous comment that it’s pretty strange, but villas of the same level can be quite different. Overall, I’d rate my stay a 9.5/10, and I sincerely hope to return in the future. Arrival/Check-in: 10/10 After landing, my girlfriend and I were greeted by an HB representative who provided us with fast passes through customs. Within 15 minutes of stepping off the plane, we were whisked away in a nice SUV with cold bottled water. Our driver shared island history, pointed out landmarks, and gave us a fascinating rundown of the local produce. As a nerd, I loved it. As others have mentioned, the last 10 minutes of the drive are pretty bumpy, but our driver handled it smoothly. Upon arrival, we received cold towels infused with something aromatic and refreshing. During check-in, we were offered cold, non-alcoholic drinks while filling out paperwork and learning the resort rules. Normally, they would’ve given us a tour, but it was pouring rain that night. The staff kept apologizing—as if they could control the weather. We didn’t mind; the rain was actually really relaxing. Property: 10/10 HB is one of the most beautiful places I’ve ever seen. Gorgeous beaches, clear water, lush mountains framing the resort, a picturesque beach bar, modern-island restaurants, unique villas, and views that are hard to beat. The combination of stellar service and natural beauty is what will bring me back. Service: 10/10 (with a caveat) Though I can’t recall all the names (it’s been almost two weeks), the staff were uniformly incredible. HB employees will go out of their way to make your stay comfortable and relaxing. They reminded me more than once that I was here to unwind and that they’d handle things for me. We received a complimentary in-room meal with champagne service for our first anniversary. When placing the order, Shalanda at the front desk encouraged us to try nearly everything—the spread could have fed six people! Solange, another front desk employee, was vibrant and kind. She even opened the gift shop for us on her day off. Some standout bartenders include Kyle on the beach and Anthony at the main bar—both fun, welcoming, and passionate about creating a great atmosphere. Simone, a waitress at the main bar, was a joy to be around. I can’t forget the watersports team either—though I didn’t catch their names, they were fantastic during our island tour. The only caveat, and one echoed by other guests, is island time. As an American used to fast-paced dining, the slower service pace took adjustment. But once I let go and soaked in the views, I understood: I had nowhere to be, and that was the point. Cleanliness: 10/10 Housekeeping was outstanding. They visited twice daily (during breakfast and dinner) to clean, restock, and tidy up. They even cleaned my water shoes a few times a day w

Excellent resort! Facilities, suites, restaurants, food, bars, staff, Sushi chef, and beaches were all fabulous! Best resort food ever. We were celebrating our 50th wedding anniversary and my wife’s birthday. We will return! The new owner is on the right track.

Wonderful place!