yingying
11 يونيو 2025
My husband and I chose this hotel because we trusted Marriott’s reputation, but our stay was shockingly bad. While the view was decent, the hotel itself felt outdated.
The worst part was the service. The Indian front desk staff treated us (Asian guests) with cold indifference, yet minutes later, smiled warmly at white guests. We booked an ocean-view room but were given a garden view instead. When we complained, they insisted it wasn’t a mistake, only after arguing did they "upgrade" us to a two queen-bed ocean-view room (which was not what we wanted).
The front desk didn’t even bother explaining breakfast locations, facilities, or checkout time. Thankfully, we only stayed one night before switching to Hyatt. Westin, take notes from Hyatt, your guests deserve respect, not discrimination and incompetence.
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