We enjoyed our time at the hotel overall. One thing to note is that the hotel does not allow outside food, and there is no eating in the rooms. Most of the staff was very friendly. A negative point was breakfast often running out of items, with no plans to replenish them, unless asked specifically.
When we booked we were supposed to pay at the hotel but payment was taken online in advance (rather than just as a deposit) meaning we were not able to take advantage of the tourist rate which made our stay much more expensive than expected. This seems to be a confusion between how Trip and the hotel operate. Also be aware that the hotel does not have a card machine so you have to pay via the online system even if in person.
The hotel itself was nice and the staff friendly and helpful but the payment really took the shine off of our stay.