We arrived to the hotel at 12, but all locker are fully occupied (i remember only around 10 lockers) and I have to carried the luggage and wait for check in nearby the river (lucky not too far) and there is no air-con in the room but hotel do provide a fan for us but still too hot to sleep with.
But the location is very good and hotel provide a free transportation ticket (never used cause we walked)
The hotel (i.e. the building with a Swiss flag in my photo) has an excellent location, which is close to Luzern train station, the pier and a main bus stop. Ground floor is their restaurant where you can enjoy breakfast with a fantastic view of Chapel Bridge. Receptionists are friendly and welcoming. The room is cozy and clean. It is not big but I can still open my large suitcase. With its central location and service quality, I think it is absolutely a good value of money.
The location is good, close to the train station and most sightseeing places in Luzern. The receptionists were all friendly and helpful. The only drawback of the hotel is noise levels. There are many restaurants around with outdoor seating so you would hear people chatting all the way till 11 pm. 5AM in the morning there would be loud street cleaning trucks. There was one night some bar nearby had loud drunk people noise till 2AM. There's no AC in the room so you have to leave the window open and deal with all the noises.
The front desk is only available from morning till 11pm, so be sure you have to complete your check in beforehand. Ps. the check in/out counter is at a different location (around 2 mins walk from magic hotel).