We stayed at tons of Marriott properties around Chicago and this was in our top 3. Location is top in the heart of River North, there is another ”super fancy” Residence but at that location all the employees had attitude and it felt really weird. This is the best one. I felt like I could live here, the staff are all really capable, at one point my living room TV wasn't working (someone had plugged it in wrong) and they had a maintenance tech up there in less than 15 minutes. They also called to follow up and make sure I was taken care of, which really impressed me. Free breakfast is very good. The only ”note” I would say is that this is a building where you have to take 2 elevators to reach your rooms, one to the main lobby and then a second to the rooms. The ”close” button is normally in the same place in every elevator but in this one it's the ”Call for Help” button, so I accidentally reached the elevator techs who asked if I was trapped, haha. I ended up doing this a few times, so if you're an ”always press close button” person make sure you find the right button first!
Location is good with a beautiful view. Just a heads up bring your own slipper and dental kit and drinking water because they don’t have complimentary of such. Overall we had a great sleep and we enjoyed our stay.
Nous sommes restés une semaine et étions ravis de notre séjour. Notre grande chambre était au 17e étage avec une vue assez sympa. Le coin cuisine est très pratique pour ne pas à avoir à aller au restaurant tout le temps. Le wifi marche très bien. La cuisine est pas très bien équipée mais la réception nous a apporté ce qui nous manquait.
L’hôtel est extrêmement bien située, à distance à pied de tout les hauts sites touristiques. Le prix n’est pas donné pour nous européen mais la clientèle américaine est simple, il y a quelques familles de touristes français.
During our recent stay at this hotel, we experienced a range of both positive and negative aspects. We made reservations on New Year’s Eve, marking our first visit to Chicago with my partner and friends.
While we enjoyed the overall experience, we found the hotel to be more expensive than in the downtown area. The parking fees were particularly exorbitant, and the open space parking lot raised concerns about safety. Additionally, we noticed a discrepancy between the number of towels and cups provided in the room and the number specified on our reservation. Despite promptly contacting the hotel upon arrival, we were still short of towels and cups for two days.
Despite these issues, we acknowledge that the stay itself was pleasant.