Convenient to airport with good shuttle service. Food was good. Clean rooms. Prices are all over the place. Requested a room close to the elevator due to an injury but didn't get it until I got there. Would stay again.
Review:
I arrived at 7:00 AM and found no staff, no reception, and no check-in instructions. My wife and I had to wait outside until another guest happened to come out and let us in. Inside, I met someone who I thought was staff, but he was just another guest. He tried to help me contact the hotel, but no one — not even other guests — could reach the manager.
There is no real lobby, just a yard. I waited three hours outside until someone finally responded. Then I was told I couldn’t check in until 3:00 PM unless I paid $100 extra. That’s way more than most hotels charge for early check-in which is about 20$. I asked for a refund so I could leave — they refused.
With no choice, I left my luggage with the housekeeper (the only helpful person) and had to walk around the city with my wife for six hours before coming back.
When I finally checked in, I just got a text message with a door code — no person, no welcome. The room had lots of bugs, and both of us got bitten badly overnight. There were even cockroaches in the kitchen.
This is not a real hotel. It’s overpriced, poorly managed, and has no customer service. Avoid if you care about basic hospitality.
ما أهم المرافق والخدمات التي يجب مراعاتها عند اختيار فندق مناسب للعائلات في ميامي، مثل المسابح ومناطق لعب الأطفال والأنشطة الترفيهية وخيارات الإفطار، وكيف تؤثر في جودة الإقامة وقيمتها؟