Staff were friendly but the hotel was kinda let down.
Firstly when we arrived at the hotel, the air had a left over stale smoke at the corridor of our room. Our initial room also had the smoke left over smell. Luckily the staff was helpful and changed room promptly at our request.
Furthermore, we came late October and it’s like 7 to 9 degrees c outside at night, but we were told there’s no heating because Kashgar has centrally controlled ground heating. However, I think this is not really acceptable because hotels nearby the ancient city (similar price point) we stayed had air conditioned heating.
The toilet also clogged with normal use, and every time we use the toilet had to be extra careful, flushing a few pieces of toilet paper at a time. Again, the staff were great, when we phoned them, the repair man came immediately.
All and all, I want to say the hotel is ran by great staff but the hardware is really not up to standard for my visit.
The service here is simply impeccable. Not only were we allowed to check in pretty early due to our early morning overnight train arrival, we were given the flexibility of another room and then allowed to switch back to our originally booked room. One thing for guests to note though is the centralised air-conditioning, which therefore cannot be made cooler in the room. Otherwise though, a fantastic hotel staffed by friendly staff, all of whom greet you every time.
Stayed for 4 nights in total. Good breakfast at restaurant at L1. Had Chinese dinner once at restaurant at L1, quality food. Wanda shopping centre nearby. Easy for transport to airport as carpark is infront of hotel. Room was comfortable. However need to get cab to East gate (about cny 8). Walkable to west gate. Pleasant waiting area behind reception while waiting for transport to airport.