أفضل فنادق 4-نجوم في بلباو

Great breakfast with many choices of food & very comfortable atmosphere. All hotel staff provide very good & professional services, especially the reception & the technical staff. The lobby lounge “EL Hall” is excellent, we were there everyday.

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

A propiedade é ótima, mas o serviço deixa muito a desejar. Minha reserva era por 16 días, e não tive nenhuma das minhas solicitações atendidas. A limpeza foi feita apenas uma vez, faltando 2 dias para minha saída. Não havia nenhum utensílio na cozinha. Tive que comprar tudo. E apesar das minhas solicitações, nunca fui atendida. A lavanderia é muito útil para que fica bastante tempo. E a academia é bem interessante também.