The hotel has an immaculate lobby and friendly staff. The room was clean with typical amenities expected. They have a very large fitness facility with a good selection of equipment. There is no pool or free breakfast, but this hotel met everything I needed. I was very pleased.
Highly recommend this hotel, the staff was amazingg. Every staff member helping us were very friendly and helpful. We travelled from Texas to elope and were wanting to check in very early, they didn’t have anything but that was expected being that we arrived at 8 am! Although they didn’t have one ready they STILL gave us free breakfast! On top of that they gave us free drinks at the bar as a newly wed gift! Again not expected. The chef also came out later when we went to the bar at night and gifted us delicious dessert, this hotel made us feel welcomed in Colorado . We def. Will be back.
We love Brown Palace and have been there before. We had difficulty getting them to return our calls when we were trying to make reservations for dinner there. Our air conditioning would not turn off and we didn’t hear back from them when we alerted them to the problem. For the price we were paying, we expected better service. It is still a wonderful historic place to spend time.