Home 2 Suites by Hilton Stillwater

Staff was very friendly. Rooms were roomy and clean. Beds comfortable. Breakfast buffet average. Pool area and gym average.

Ten out of ten

Horrible Our bed was hard as a rock and we were on the first floor so you could hear every single sound. Our bathroom was dirty and I didn’t get one wink sleep because of how hard the bed was and how loud it was in the hotel. They charged us $500 because my nephew was graduating in the hotel should’ve maybe been 120 the bed literally felt like we were sleeping on the floor.

Once again, the art of the customer experience is out the door. Myself and another gentleman waited at the unattended front desk for about ten minutes before someone (pleasant) came to the front. My room, although it was a well maintained space (maintenance-wise), the room wreaked of urine. By the time I found the source of the smell, there was nobody to come and clean it up on-site any longer. I was promised that someone would come and take care of it by 9am the following morning. I waited until 1030am and it didn't happen. I walked down and the next inattentive person at the front was nonchalant about my followup complaint. I left and came back a few hours later and the spots were remedied, but the stench still engulfed the room. I asked the maid playing loud, explicit music from her phone that was next door if they had anything to get rid of the odor. She went in and sprayed the room and I sat outside for a bit before going into the room again.

The only problem I had was the sink in the bathroom was stopped up

It was close to the concert venue. We couldn’t check in at 3:00 like is posted because they didn’t have rooms ready. There were multiple people waiting on rooms. The room wasn’t cleaned properly. There was hair and buggers in the shower still. There was hair on the sheets and pillows. We ended up checking in at midnight because the room wasn’t ready before the event we were going to.