Premier Inn Stockton-on-Tees (Preston Farm)

Ali on reception was brilliant and her customer service was outstanding. Luckily she has a good sense of humour and likes the muppet show. Rooms are always clean and tidy. Always a pleasure to stay here to see the family. Convenient for local eatery and great transport links.

Myself, my daughter and my granddaughter in a room with heating only. The fan was noisy and you can’t turn it off. The windows only open a few inches so that provides minimal air flow. A standard desk fan was provided but due to safety we’re weren’t comfortable leaving it running for the entire stay. Even in previous cold weather visits it being too hot and stuffy in the room has been an issues for a number of year. With the climate changing we think it’s about time for an upgrade in fans. The bathroom fan sounded like a kettle boiling make it very difficult to use at night. The uncomfortable stuffy conditions aside. The room was clean and the beds nice. Staff are always pleasant and professional. It’s handy a hotel for location.

Stayed at this establishment on many occasions and it’s bang on, rooms clean, great WiFi and proper water pressure from the shower big shout out to Tory on reception everything was great service, I had a couple of minor issues but Tory sorted them, Great customer service skills.

Very helpful and friendly staff who are always ready to help. Special thanks to Ali who noticed that my wife was struggling with her CoPD and arranged for our room to be changed for one on a ground floor, to avoid having to use the stairs. This really helped to enhance our 3 night stay.

Short and sweet loved the service given by the two ladies at your Preston Farm hotel. Jay and Laura were fabulous both went the extra mile to make our stay a superb one. Brilliant experience because of these two lovely ladies 😊👍💙 Thank you 😊👍💙

Stayed here for work, had a lovely stay rooms are clean and the welcoming check in from Tory was amazing. She’s so lovely and professional. Really made the stay, she couldn’t do enough for us. So Thank you! Food in the restaurant was lovely too.