Strawberry Inn

I had one of the worst dining experiences of my life at Strawberry Inn Restaurant, and I feel obligated to share it to warn others. We placed an order for pizza and coffee at 6:15 PM and waited for over two hours — until 8:15 PM — with nothing served. I checked with staff multiple times, and all I got were vague responses like “you’ll be notified via the buzzer.” No follow-up, no food. When I finally spoke to another staff member, her response was shockingly dismissive. She claimed the internet wasn’t working, so they couldn’t see our order — yet somehow they were still taking and serving orders from others who arrived much later. It was clear our order had been misplaced, and instead of taking responsibility, the staff kept making excuses. To make things worse, I was told that the chef got angry and was now refusing to cook for anyone. Excuse me? What kind of establishment tells paying customers that the chef is having a tantrum and won’t make their food? Not a single server or the cashier took responsibility. I had my 2-year-old child with me, and no one showed the slightest concern or accountability. We asked for a refund, and even then the cashier tried to avoid us, acting like it wasn’t her problem. To be honest, I will do everything I can to hold this place accountable. No family or customer deserves to be treated this way. The lack of professionalism, empathy, and basic customer service is beyond unacceptable. Avoid this place at all costs.

Staff was friendly and we loved that the kids could play right outside in the snow, as well as having a nice restaurant onsite. On our second night, we woke up to a mouse in our room and it stayed for the night two nights. We were on high alert at all times and had to keep the light on at all times to keep the kids calm. That was the only unfortunate part that I was not prepared for.

It was a roof to sleep under that is all. Close to Dodge Ridge Resort. The noisiest heater we have seen in our entire life. We had to choose between sleeping Vs being cold. I would recommend the owners to invest into a decent centralized HVAC system rather having those horrible individual heaters running the room. Turns out some rooms have an "attick ceiling" which we were lucky to get, and my husband and I kept bumping our heads against it when reaching for nightstand. Overall cleanliness was fine, but there was an incident with bedding, as once we opened the top sheet we found a wrinkled sheet with hair strings and an eylash. Of course I asked for linen to be changed and a nice lady was very apologetic and provided me with clean linen, apologizing and explaining that there must have been a mix up with a new cleaner that is still in training. Upon opening a night stand the next day... I found things too. So I hope it was a 1 time mix up and that future guests will not suffer. Life happens. Parking was easy, bar and restaurant available and open late into the night. Food is not good at all. Deserts are decent. Staff are super friendly. Very cute decore of the walls at the hotel.

There were no restaurants open in the area so the owner fixed us a meal. She made us feel like family.

Terrible The experience was truly terrible. The cook checked us in and scanned my ID into their system. When asked he said the scanned ID would remain in their system permanently. We are not even sure that permanent storage is legal given the privacy concerns it raises. Also the bathroom was not clean. Behind the toilet and next to the sink was dirt and grime. Additionally, the toilet itself was loose so while using it one felt it moving forward which raised a concern of falling off. The carpet in the associated restaurant was so dirty that it seemed clear it had not been vacuumed for weeks. This all begs the question if facilities allowed to advertise on the ********** platform are reviewed and monitored at all.

Not what it used to be I wish I could give Strawberry Inn a better review because I've been coming here a very long time and love this place. It is a beautiful setting right by the river and super close to Dodge Ridge. It has a great vibe with quaint and generally comfortable hotel rooms, a great restaurant and bar that serves full breakfast with an excellent coffee bar, and a great dinner menu. We love having drinks and shooting pool after skiing before passing out after a long, wonderful day. However, this visit was not the magical experience we are used to. The internet barely worked and never up in our rooms. The chef/owner was sick, so no dinner menu - only pizza. This was suitable for one night but definitely not two nights and there are VERY limited options in town. With no microwaves or options for prepping food ourselves, we were pretty much out of luck. The rooms seemed to have gone downhill with mold, lack of cleanliness in the bathroom, and an exceptionally loud heater that we ultimately turned off so we could sleep (but meant we froze at night). The nice lady working there was clearly overworked and had no help.