Rectory Manor

RUDE. AND POMPOUS MANAGEMENT If I could give the owners/management a ZERO rating for customer service and care I would. They deserve a ten for pomposity and being stuck up. I called to ask about a concerning email I had received from the hotel - an issue they have where it seems that despite giving the hotel your credit card details to guarantee payment, months ahead of time, what they don’t tell you, is that they are in fact, unable to validate most cards due to security issues. You cannot therefore pay on arrival! This was never mentioned when I booked, and the email and phone call implied that I was going to do a runner and not show up. It demanded immediate payment, when we had agreed for me to pay on arrival, with the card guaranteeing the booking. Concerned that this was a scam I called with concern, as I wasn’t able to access my laptop, being packed up to travel elsewhere that day. I could barely get a word in to explain my concerns about the booking because my head was bitten off, and Frank spoke to me for several minutes as if I was an infant. Never, in decades of travelling, have I been spoken to in the manner that Frank spoke to me several days ahead of what was supposed to be a 4 night stay, which we had reserved months in advance. Rude does not begin to describe his off hand manner and how he spoke down to me. Who needs this when you are working or going on holiday? AVOID AT ALL COSTS.

Perfect country house stay We had a great time at Rectory Manor, a lovely old georgian country house set in mature garden of trees and lawn with a swimming pool and tennis court if you want some exercise. Our room (the Hudson) was furnished in the country house style and was supremely comfortable. The only downside was the bathroom was a bit small and slightly dated. The bath was too small to properly soak. On the plus side we had an unexpected balcony that caught the morning sun whilst giving beautiful country views across the garden to a field and trees beyond. The rookery in the garden made for a noisy backdrop but if you don't mind the sound of rooks cawing then it is a perfect place to sit and read, have a coffee and relax.

Perfect stay. Beautiful setting and delightful accommodation. Excellent service. Friendly without being intrusive. Would certainly recommend.