Fairfield Inn & Suites Hazleton

Enjoy the stay

This was the worst customer service experience for me ever. We requested for a late checkout which was denied even though I am a Marriott Bonvoy member. The staff never asked if any of us was a member. We learned that the late checkout was extended to ALL other guests who are member . The hotel staff’s inconsistent response to guest requests was our initial complaint. Subsequently the front desk manager offered to remedy the situation and refused to connect us to the general manager and asked for us not to report the incident to the corporate office. However she didn’t follow up. We paid an extra night for an 1.5 hour stay. No one else did.

Pricey for what was provided Nice hotel, easy access to the highway and to a local restaurant, but for the price, the room was only fair and the breakfast was truly horrid. For what the chain considers its elite "Bonvoy" experience, simple things like a fan in the bathroom and an ice machine on every floor should be included. Breakfast items were missing and the eggs looked like they had been made the day before and were truly inedible. Might try it again because of its convenience but...