Fairfield Inn & Suites Lake Charles Sulphur

Everything is old and needs renovation. It is off I-10 interstate and can be noisy.

Comfortable No frills, but very accomodating. Breakfast was awesome, felt like family with other guests and staff.

Employees Lie about Cancelation policy I spoke with the front desk manager about extending another night due to my daughters softball game being delayed, she suggested that I book another night and that she would let me cancel the night if we winded up not needing to stay and would not charge me. When I went to cancel the room the they said that she should not have offered that and that I would be charged because it was too late to cancel. Although she identified herself as the manager and promised that I could cancel late they are charging me full rate. If I wouldn’t have listened to her I wouldn’t be out of $320 for the 2 rooms I extended on that were never used! They will not offer to meet in the middle for a night stay at a later time or nothing! Very poor customer service by not leaning toward the customer when an employee makes a promise.