Riu Helios Paradise

Excellent Very big hotel by the far end of Sunny Beach. Everything was good, the location, food and facilities. The swimming pools are superb, very big and very clean. No problem with towels reserving recliners, but it was towards the end of the season.

hotel located right on the seafront, which had multiple pools, but the beach was quite far away. Unfortunately, our experience was less than ideal in several aspects. Firstly, the reception staff were extremely unfriendly. Their responses were very curt and dry, leaving no room for any discussion or attempts to resolve issues. While not all the staff were like this, the majority left a negative impression. Additionally, the food in the main restaurants was quite disappointing. It felt as though the chefs were either not skilled or not attentive to the quality of the meals, resulting in tasteless dishes. Overall, while the hotel has great facilities and a beautiful location, the unfriendly service and poor food quality were significant drawbacks to our stay.

Oda temizlik ekibindeki kişi sürekli gelip saat kaçta ayrılacaksınız diye sabah 09.00 dan itibaren sormaya başladı . 12.00 de çıkacağımıza söylememize rahmen resepsiyondan da arayıp tekrar tekrar sordular. 11.45 te 2 odamızı da boşalttık. Otelin içindeki supermarkette çalışan erkek personelin davranışları kabaydı. 5 yıldızlı bir hotel çalışanlarına daha iyi eğitim vermesi gerekiyor.

Excellent resort. I would recommend to family and friends

arrived on the 16th of september after delays at newcastle airport and then delays at burgas for luggage and travelling in a very hot coach for 40 minutes with no air con to a welcome drink and pretty quick check in to be then told our room had been upgraded to a family room having booked a seaview room we were told this was the same ,got to room after what felt like a 2 mile walk from the lift to find this was as we know a sideseaview room with a built up balcony that at 5 ft 5 i couldnt even see over ! went straight bk to reception were the guy on reception then went on and on about these are what we call seaview .sorry but this is not what we paid for after getting the tui rep involved he then went to look at room and then sorted it with reception to have our room changed ,we were then put on the 9th floor in a seaview room . This hotel is beautiful and kept really clean couldnt fault the cleaners especially ours even though alot of guests said they didnt have the same and alot didnt even have there sheets changed .On our first 2 days at hotel we had all facilities open to us main hall for meals, snack bars and beach bars ,the beach bar was really good because its about a ten minute walk to the bit that is for the hotel to use so what a good idea to have a building with toilets,drinks ,and food ,chips,pizza pasta burgers and ice cream to be able to use ,we would use this as apit stop when we would walk to sunny beach .the snack bar near the pool was also good for the same kind of thing but we later found out this was actually an italion restaurant that was never open when we were there ! food was always the same and cold dont think we had one hot meal my son is a really picky eater and he went without alot of the time so we had to constantly walk to sunny beach for him to have something to eat so we spent alot of money when we were supposed to be on an all inclusive holiday ! the only meal we enjoyed was the asian restaurant when it was open ! pool bar was good but the wasps were a nightmare swarms of them dont know how the staff coped always loads of sunloungers available pools were freezing cold dont know how people were even using them plus one had a lot of seagulls in it more than people and alot of seagull poop around ,also to many trees in grounds the place would look alot better without them ,used the indoor pool kids pool alot warmer .after 2 days of having facilities to use alot started to close beach bar closed so no one used beach ,italion restaurant closed so no snack bar only main restaurant open from 8-10 for breakfast,12-3 for lunch ,6 -9 for dinner and nessebar open for ice cream and a few muffins for 3 till 6 so alot of times we went hungry and this is not good on all inclusive not what u expect especially for the money we had paid for this holiday !shop on site was practically empty as well .alot of guests were unhappy with this hotel and all of us were trying to see tui reps a few that were lucky enough to see a rep were g

Our holiday at Helios Paradise began on 23rd September arriving just after midnight. Check in was smooth enough and we were shown to our room by bell boy who hung around for ages waiting for a tip. There was food available for us in restaurant, obviously left overs from evening dinner as it was barely warm but it wasn’t important as we needed to sleep and looked forward to a good breakfast. Sadly what we got was poor, and was the same everyday. As a vegetarian I had little choice, even the omelettes were pre cooked, on 1 occasion I managed to get a fresh cooked one which was great but most days although the ingredients were there, no one was there to cook them. Lunch and Dinner were the same every day with again not much choice, Pork, Chicken, Pizza and Pasta. Same desserts nearly every day. Drinks were ok but serve yourself, staff were at best unfriendly at worst rude. Not a smile from anyone. On one occasion , at breakfast, my husband slipped on something by the bread counter fell flat on his back and banged his head on the floor. Not one member of staff came to see if he was ok, all they were interested in was mopping up what he had slipped on. We booked a 4* Hotel with 5 restaurants, and a full entertainment programme. We got a hotel with 4 out of 5 restaurants closed, No evening entertainment unless you like karaoke or bingo and a Hotel that was being closed down around us, even the air con had been turned off. To make matters worse, the Hotel held a couple of private events during the week, which meant we were not allowed in the main restaurant, on our last night a big party was held, and although the Italian restaurant had been closed to us all week, it was opened to host a private do complete with music, balloons, laser lights and entertainment even though we had had none all week, a final slap in the face. We have been to Bulgaria a few years ago at the same time of year, we had a great time, the hotel at least waited for their guests to leave before shutting down. We have always travelled with Tui for many years and stayed in Riu hotels in many countries, This time they both let us down badly, Worst holiday we have ever had.