Sun Palace Hotel

We went to Sun Palace, Bulgaria with hamily. Website says 4* hotel but there was not even 1 star on the building. Dirty cutlery and crockery. The same food every day. Meat very poor quality ( you would not give this to your dog). No WiFi at all. Staff not friendly. Stay away!!!!

Good value for money as was cheap, but definitely NOT 4* as advertised! Clean but VERY basic, not even a kettle in the room. Rooms seemed to get clean towels daily but not cleaned. Food disappointing and repetitive, often cold , and no snacks as advertised. Nice pool area, and was quiet as end of season. Gym was disappointing and dangerous- one of the machines had paracord tied on instead of proper cable and bike and treadmill broken. Would not stay again.

I visited this hotel in 2021 so I hope now it's different but... This hotel offered us many great activities and I'm satisfied about the hotel. Only problem was the food. Our all-inclusive was same whole week, same breakfast, lunch and dinner offer every day. I'm also not sure about the sources of food but food was just a only problem for me. It's not a little issue but everything other was great - hotel services, pool, interiors and exteriors and the 24/7 busy main street of Sunny Beach. Wild sandy beaches are less than 1 km far away and it's impossible to avoid the busy street. Great for bigger families, group of friends etc. Nice place to enjoy vacation day and wild Bulgarian summer nightlife.

My family and I (four in total) have been to Bulgaria on a number of occasions- we have stopped in bad hotels in the past but this one was by far the worst! We got there at around 7pm so after a long flight we were looking forward to dinner but was shocked at what we found. Food wasn't restocked regularly and no labels as to what each dish was. This was an issue for religious reasons so was unsure of what we could eat. Same options every night which was very limited. Breakfast was awful! Scrambled egg was just an oily omelette, sausages were inedible and no choice of beans or fried egg. The room we had was on the 5th floor which we had heard were recently renovated. Overall the room was nice- huge balcony and nice bathroom. Saying this, there was a small air-con unit which barely worked, one double wardrobe between a family and not enough plug sockets to cater four people in one room. The cleaner came in everyday to change the sheets, change the towels and empty the ashtray (which many people across other floors said this wasn't the case for them). However floors weren't cleaned for the entire two weeks of our stay, tables weren't wiped down and they 'mopped' the bathroom by using the shower head (which left the floor soaking for hours). Hygiene around the hotel was the worst we've seen! The ketchup outside (which was in a glass bowl) , used throughout the day was left uncovered from 12pm until the next day, the dirty plates were left on the tables for hours, cups weren't collected around the poolside and cobwebs/dirt around the outside cooking station. People were in the pool past 11pm, on numerous occasions, which we have never saw in any hotel we have ever stopped at. The next day the pool was never cleaned as we were up early and never saw any further hygiene steps take place. As well as this, the pool area was never hosed down during our stay, which resulted in tables and floor been sticky due to spillages. Benches were rotting and peeling of paint, unsafe to sit on a couple of them. Out of four coffee machines, only one worked. However this was not being replenished often enough and can only be used between a short amount of hours. Staff were very hostile- no uniforms and constantly on their phone/putting on makeup in their mirror. We never saw them clean empty tables as they were too busy talking to one another. They were also smoking around cooking stations and drinking throughout their shift. On our last day we saw the receptionists sleeping on the couches and had to wake them up to check out which is unacceptable. Lack of management was apparent as absolutely chaotic with no lack of direction/discipline. Not an English friendly hotel as mostly individuals were of other nationalities- alot of which were very hostile- towards us. Bulkan holidays expressed there would be entertainment, however this involved a 10 minute kid disco and nothing further. Tried to get transferred to another hotel and was willing to pay extra for this but the hot

What a shamble lasted one day here and got moved, food was shocking Slop, not English food so dont kid yourself or waste your time going, no electricity in the room for my CPAP moved because of this to another Hotel the guests are not English and very hostile stared at pushed infront of at Queues, tutted at very unffriendly Romanians Hotel staff tho one lady brilliant woman got me out of there very fast thankyou for that oh yeah zero food hygiene if you have alergies good luck guessing what you are eating

OK, so I wasn't expecting great things, having read the reviews! So, we had a family room, which was great, shower was great, we had a big veranda which was great, on the 5th floor facing the pool area. We often sat up there in the day, soaking up the sun, and in the evenings, listening to the wonderful night life. The cleaner, lovely sweet old lady, did change my bed every day, gave us new towels every day. The food, well, pretty dire, but, after what we had paid for the trip, it wasn't surprising that it wasn't great. The worst thing was seeing people pile their plates high, and leaving so much, the food wastage was awful, people were so greedy. The staff weren't particularly friendly, but they were functioning. Limited soft and alcohol drinks, but enough choice. The pool area was clean, ish, and the pool itself was great for a swim. Would I stay here again? Absolutely, our room was a great base. However, I would 100% go either room only/self-catering/bed & breakfast. I bought a small kettle from Janet Market, as we wanted to have drinks in our room, there was a fridge to put our milk and soft drinks in. All in all, it depends on what you want from a holiday. We had an awesome time in Sunny Beach, despite this, and, having seen the reviews, we had already geared ourselves up for a disappointing meal selection, BUT, I'd go again in a heartbeat. I think their budget for food is minimal, so they have to be able to produce an enormous amount of food, on a very small budget, hence the quality was not the best, but then again, it might be great for some people. So, book, be warned, enjoy the wonderful town, with loads of places to eat, and things to do!