Secrets Sunny Beach Resort and Spa - Premium All Inclusive - Adults Only

The hotel had opened one day before we arrived, but what a slick, polite, friendly and great week we had. The food choice was so wonderful, with themed evening menus, service even when very busy was exceptionally good. The location is excellent, we used local buses to visit Nessebar and nearby Sunny Beach area. I would recommend trying to get a local guide for Nessebar to soak up the history.

Check in was swift,staff very welcoming,we arrived at around midnight and we were informed that they had kept the restaurant open for us late arrivals,The lobby bar was open 24 hours a day as well as the cafe where you could get sandwiches and pastries etc. The rooms were huge and my wife remarked on the cleanliness not only of our room,but the whole hotel,to anyone who knows my wife that is not faint praise.Ive never seen such a large more comfortable bed,mini bar which had beers ,soft drinks and water which was replenished daily ,large sofa,2 chairs and a table.Telivision on the wall,we didn't use it so not sure what channels were available.There was a kettle together with mixed teas and coffee.There was ample good quality toiletries available including shampoo,conditioner ,body wash,body lotion and shower caps.A free safe was provided which was large enough for all your gadgets We ate all week at the buffet restaurant and were blown away with the quality and variety.My particular favourite was the Balkan night where we got to sample some local cuisine. We used the pool bar and were thoroughly entertained by the barman using a variety of unorthodox ways of depositing ice in a glass, didn't get his name but he was so friendly and one of the staff who really made our holiday The lobby bar was where we would while away the early and late evenings,all the staff were very friendly,special mention to Zlatina,who always had a smile no matter how long into her shift she was,thanks Zlatina for the Bulgarian language lessons. The entertainment lasted around 45 mins each night which we thought was perfect.It broke up that time between finishing dinner and having an evening nightcap.We particularly enjoyed the dance shows. To sum up ,We enjoyed this hotel so much we have booked to come back for 2 weeks in September to celebrate our Golden Wedding anniversary.If you are thinking about booking this hotel just do it ,you won't regret it.

Het hotel is prima. Alle kamers hebben zeezicht . Prachtig zwembad, goede bedden, ruime kamers. En schoon .

alles soweit gut ausser check out trotz prefered club im Prefered club gab es sehr wenig zu essen und es war sehr kalt

Pésimo hotel, la cadena Hyatt no se como permite que esta gente de Terra Tour Service manche el nombre de SECRETS con este hotel (que no llega ni a pensión). Lo digo porque he estado hace tres meses en el Dreams Dominicus La Romana y nada que ver, eso si que es un hotel de Hyatt no este Motel de Carretera Es como si a la carrocería de un Mercedes le pones el motor de un coche viejo y no pasa ni de 25 km/hora Pagamos un Prefered y no vale la pena, si que tienen sitios diferenciados pero no lo controlan y lo único un Lounge que huele a humedad y te dan lo mismo en el Bar de enfrente, primer timo. Reclamamos nuestra bolsa de la playa y que no quedaban, así nos hemos quedado, sin solución Llegas al hotel, en teoría de 5 estrellas y nadie te acompaña a la habitación A parte del bufete, tiene 2 restaurantes, uno italiano y otro de pescado, abren tres días cada uno y el domingo….. FIESTA!! No abre ninguno. Aparte, suerte si te reservan!!! Y encima están vacíos, me da a mi que pocas ganas de trabajar El bufete…. Para llorar, llevaba décadas sin ver algo tan malo y repetitivo. Comida malísima, hacen la comida y la acumulan con lo que las cosas se quedan aplastadas…. Lo peor de todo es que lo mismo para desayunar, comer y cenar…. Los empleados del hotel ha sido de lo peor, suerte si te dicen buenos días y no los he visto sonreír en toda la semana El Manager un impresentable, le he escrito 2 mails y sin contestar, ojalá te despidan por poco profesional. Sinceramente, si buscáis la calidad del Secrets este no es representativo de la cadena, viajar a otro destino Os doy un consejo, sonreír no cuesta nada y lo valoran mucho los clientes

Het hotel was zeer goed maar helaas was geregeld het eten lauw! Ook werd zeer nors gereageerd door sommige personeelsleden. Zowel aan de receptie als aan de bar. Maar sommige waren daarintegen weer wel heel service gericht en vriendelijk. En er wordt verschil gemaakt tussen toeristen en bulgaren! Zo zouden wij eigenlijk 4 uur moesten wachten voordat we onze kamer in konden omdat de kamers pas om 15:00u vrijgegeven zouden worden en na een half uur kwam er een vermogende bulgaar en die mocht wel naar zijn kamer!! En toen ik er naar vroeg waar het verschil in zat werd mij vertelt dat dit zo geregeld was! Dus ja er wordt wel degelijk verschil gemaakt! Maar het taxibedrijf via correndon was top!! Zelfs een bulga**** taxichauffeur die nederlandse liedjes afspeelde en mee zong!!!