Secrets Sunny Beach Resort and Spa - Premium All Inclusive - Adults Only

Returning for a second year, another fabulous stay here, we had a suite on the 13th floor, spectacular views over sunny Beach day and night. We stayed preferred, lots of people saying it’s not worth it but we like it. Huge choice of food again, something for everyone you won’t starve. Entertainment has hugely improved from last year. We found all the staff very friendly, Marie is the swim up pool lifeguard, speak to her she is such a lovely girl. Malibu is available but you have to pay for it.🤷‍♀️🤷‍♀️🤷‍♀️ Spoke to the manager and the guest relations manager, so refreshing to see them talking to guests. The lifts are a pain when they are out of service, usually all working by the end of the day. The staff work really hard to maintain the high standard of the hotel, good morning and please and thank you go a long way, manners cost nothing be polite. Late checkout, you have your Room until 11 am reception will take care of your luggage. This is in a locked room, showers available in the ladies and gents toilets in reception, the water was freezing. I did tell the manager and he was going to address this. Another fantastic day here and we will be returning for a third year running next year. Thank you to everybody at secrets for giving us a fantastic holiday.

This Hotel is generally very good and met most of my expectations. It is very clean and the staff are very helpful. The pool and outside area is lovely and the beach is ok although very shelly. The is a small problem with seagulls divebombing the outside areas of the restuarant and the staff seem to be quick to shoo them away and clean up after them. The food is good in the general restaurant with a great selection of hot and cold food and desserts available. Be careful where you sit if you are non smokers because despite signage the guests smoke wherever they like! We booked for the Portofino restaurent but wasn't any better or worse than the food which is served for everyone, so nothing special. The Preferred Option isn't really worth paying for because there isn't a wrist band system in operation and the staff don't ask therefore treating everyone equally. The Preferred Club Lounge wasn't being used much because the service is so good generally that it wasn't needed. It might be used more in peak season when the staff are under more pressure but we found that if anything, the Hotel is overstaffed. Lift service is adequate if all 4 lifts are in operation but if not there can be lengthy waits. We had a lovely massage to start the holiday and it was reasonably priced too. We walked up the beach to the left which was lovely and then into Sunny Beach resort center once which was not for us so we stayed in our luxury hotel! Our stay was for 7 nights which was plenty! We had flight delays leaving and returning which apparently is to be expected and the airport and Duty Free area is very small! The Bulgarians like you to attempt their language so it was nice to see their appreciation when we used Blagodayra which is thank you (some use Merci but it is not as nice).

We visited this hotel for a duel celebration of retirement and birthday In appearance a lovely hotel We had a great room The food is delicious The hotel and pools are also lovely We had two major issues We paid for The Preferred Club this was a complete expensive rip off But the biggest issue of all is SMOKING There are signs identifying smoking areas but these are ignored by guests and staff People smoke besides you while you eat One evening a group of management staff moved no smoking signs to include all of the external terraces so they could socialise Only go here if you want to holiday in an ashtray

Beautiful hotel. Lovely and clean. Wasn’t too busy when we were there, so stress free in dining room, except for the coffee and toast situation. God knows what it will be like when it gets busier. Our biggest gripe was the food. Nice as it was it was always like warm at best. Why not have a few microwaves there to give it a quick zap? Don’t bother with preferred option, we used all these facilities and didn’t have it. Oops 😁. Had a couple of allacarte evenings which were very nice. Didn’t notice any children on the beach, wouldn’t have bothered me if we did.

Okay. This hotel is not 5 star; it might be in Bulgaria but it ain’t in Western Europe. Don’t get me wrong, the hotel is lovely and modern, I think it’s just gone through a major upgrade, but not sure. The staff are brilliant and only too happy to help, but there are some things that are lacking in general. Sun beds and pool area: The pool is huge and there are plenty of sun beds and umbrellas. The problem with the umbrella situation is that you need a metal pin to hold up the open umbrella, and guess what, there are hardly any pins. You ask at reception and get a vacant look and no help in the matter. Breakfast: You would expect in a “5 star” hotel to have coffee served at the table, not here though. Now bear in mind that there are over 300 rooms in this hotel and you have to queue for a coffee machine that makes luke warm coffee at best, as you can imagine the queue sometimes is a long on, and when you get a coffee, it’s not hot enough. Food: Plenty of choice but just not hot enough. If you prefer to eat outside the outside eating areas are furnished with metal chairs, which when dragged over a tile floor make if sound as if you are in an engineering workshop; not a very relaxing atmosphere to eat an evening meal. So much so that sometimes you have to stop talking mid sentence the noise is so great. Rooms: We had a junior suite which was really good, the cleaner not so. If I could say she spent 5 minutes in the room cleaning I would have been overly generous. Great rain head shower in the modern bathroom, however, the bath towels are really, really small and thin, not big enough or of any quality. I would give this hotel a 3.5 to 4 star rating because of all of the above.

Good holiday overall a hotel that could get better. Stayed here for 14 days in club preference. The lounge has no windows and is a bit depressing. no outside area for club preferance and most outside seating is smoking. Guests vape in non smocking area and people remove cushions so you can't get a seat as none avaliable unless you sit on metal bars. Rooms a good size and well maintained our cleaner was great and serviced the Room to our preferences. Views are excellent over the bay. Food. Was good and a good mix only comment is it could be hotter. Club preference towels have to be left in room and can't be changed at towel station which was a pain. To be honest I Question if it's worth it as nobody ever checks you are in club preferance room and can use areas reserved for them Great Beach but lack facilities as no bar area you need to go through a turnstile clime steep stairs to get a Drink and toilets need improving. To many Deams Guests try sitting on the beach and have to get removed but you still end up with children on the beach at times. The hotel overall is to a good standard and staff are friendly and helpful. Drinks are of a good Quality. Bar staff helpful and coffee shop open all day.