Cascadas Family Resort

The complex is massive and physically lovely and well presented. The overall experience for me and my daughter is blighted by the staff in the complex, especially the Italian restaurant, who are shockingly unfriendly, unhelpful to the point of being almost rude. We are still here but I felt the need to do a review now due to their repeated and consistent bad attitudes. They also speak virtually no English, any of them. Now I am not say locals should speak English, but those who work in tourist facilities should surely speak enough to take a food order and a drink. There is also no evening entertainment for adults at all and hardly any bars in the complex. So no choice but to leave complex and go to local nightlife (20 minute walk away) if you want anything lively to do in an evening. House services also poor, say they will come to fix things but don’t and reception staff just say, ‘it’s not our fault’.

We had not good experience with housekeeping. During 10 days cleaned just 2 times our rooms. Dirty towels, full bins, no toilet paper, sand on the floor. 4 days no servis. I went to the reception complaining . They said we had clean servis but we not. Restaurant italian for great food and staff amazing.

One of the best hotels me and my family have ever stayed in. Rooms are spacious and very clean, cleaners came in every day to give us fresh towels. We stayed in block 16 and it was such a good location for the on site supermarket and coffee shop. Pool areas were lovely and clean, and there is absolutely no rush for sun beds as we got multiple sun beds for our family at any time of day the whole 7 days we were here. Italian restaurant on site was great service and great food, only negative comment is that there was no kids menu. The only negative thing I can think of to say about this hotel is that it’s a little far back and a good 15/20 minute walk down to the beach front (we didnt mind the walk as we got our steps in every day) Overall we really enjoyed our stay and would definitely return and recommend this beautiful hotel to everyone.

Would I stay here again! No, because Hotel itself is lovely well maintained and clean! The beds and pillows are not comfy but the rooms are clean and they change the towels daily! For me there were a fews issues! The staff don’t speak English well which yes is our problem but you cannot communicate with them and the staff in the shop especially are rude! We stayed end of May and it was dead no one round the pools no music no interaction at all it was like being in a deserted hotel this may be different later in the year! This is my second time to Bulgaria and it’s put me of won’t be going again

Familie ferie i Sunny Beach Et kæmpe lukket område med lejligheder, restauranter, supermarkeder, pools parker m.m., alt sammen i et indhegnet område, som kun kan tilgås med de udleverede adgangs nøgler. Rent og flot, og fantastisk for en familie ferie.

Family resort Hadde et kjempeflott opphold. Leide en fin studioleilighet med egen vaskemaskin på badet som var veldig grei å ta i bruk. Eneste negative var at selv om det var i slutten av mai var det mye som ikke var åpnet både på resorten og rundt omkring i sunny Beach.