Asteria Family Sunny Beach - Ultra All Inclusive

I have to say, my family and I had an absolutely amazing holiday here. Staff were extremely accommodating, and super friendly. The reps went out if their way to always make us feel very welcome, and could not do enough to keep my 9 year old daughter entertained. This is one place I will definitely be going back to. Thank you for everything x

We are very disappointed from this hotel. Ultra all inclusive is supposed to have nicer drinks than just Bulgarian drinks. Food is beyond tasteless, very little choice, everything is very cheap opposite to the very high rates we paid. Rooms are nothing special, air conditioners are not working. On balcony is so noisy, you can’t hear anything if you want to sit there. Nothing interesting as animation. Not recommending it to anyone.

An ideal hotel for families with children. They have a really large selection of dishes that will delight not only with their appearance but also with their taste. You can also try a large amount of seafood. Almost every evening is themed, with various shows that follow after dinner. A wonderful team of animators takes care of the rich program for children. They enjoy their work and it is clear that they sincerely care about the children. They put in all their effort, which is ultimately reflected in the children's bright eyes. The only small minus I would see is the cleaning, because the employees often do not have time to clean the whole hotel's area and calmly sweep under your feet while you are eating. Overall, it was a pleasant stay. If I visit Sunny Beach again in the future, I will definitely consider this hotel.

Tatty 2* at best hotel. Where to start. The staff are excellent the housecleaners in everyday fresh towels etc. Serving staff excellent also. The food is mediocre but seldom warm theres plenty salad cheeses fruit and veg and the little cakes are nice. The snack bar is basic and repetitive but it's what you expect. Alcoholic drinks are local and weak as is the watery juice and pop. We went out a few times for food for a change to the stews regularly served up. The hotel is in a good location for flower st and the beach. The private beach was terrible. Basic beds rock hard no toppers we lasted an hour before returning to the pool as did numerous other. There is a cabin where you can get beer n juices but thats it and it's 50m to the sea on hot sand. Pool area is decent but seen alot of people slipping on the nontactile tiles and the lids of the accodrains are loose and dangerous the place could do with some basic maintenance. If you have a late flight it is a nightmare asked to keep the room on and after messing me about for 2 and a half hours they said no. There is a luggage room but no showers to get freshened up later ive had words with them about it and there will be a complaint going into jet2 about it as it seems to be f u jack we've had your money. On the whole 1st and last time to sunny beach but if I did come back it certainly won't be here.

The hotel is OK. We got ultra inclusive, whatever that is. We were going to get a free al a carte meal in a fish/Italian restaurant included, but that was a shambles. Yesterday we were told by the receptionist that we couldn't book it until between 12 to 14 o'clock today. So we had to wait around all morning today until 12, when we were told that the restaurant was fully booked until the end of season. It was ugly. The receptionist must have known it yesterday. We are not happy.

Check in was delayed as the receptionist first said we're at a wrong hotel and can't check us in with the confirmation code we had eve if she had our names. She did not apologize which was weird. As we were at the right place and she checked us in after i started contacting booking. We got a room at building C. Room no 8. The night club working till 6am in front of our room was a joke so with a complaint made our first night at 3am we were moved to a different room on our 3rd day. For us personally this place is not a family place we made the booking guided by the 9.4 reviews I jave a video made if someone needs it I'll send it to you.