مستخدم نزيل
31 يناير 2023
Room 1. The room stank as soon as the door was opened. There was wet carpet outside the bathroom and on the bath mat. The smell of the mould had built up over days, not hours. When reported to the owners / caketakers it was claimed the room was used the previous day by a disabled person and that caused the water spillage on the carpet. Really? Oh, that implies by their own admission, they knew the carpet was wet yet, still rented the room. Disgraceful and appalling lack of professional behaviour. The owners / caretakers claimed there were no vacancies and sent a man to spray and wipe the wet soggy carpet. All this did was mask the smell and the carpet remained wet. This is not a way to rent out a room. There was no offer of a refund nor an apology. The owners / caretakers/ cleaners would have been aware of the wet areas, the mould and smell in the room. Shame on them. This is a public health issue. This was not my room. My friends stayed in the room. I hope they do not become ill.
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