ترافلودج باي ويندام سويفت كارنت

I asked for an early check in for 1 PM prior to my check-in date. When I got there at 12:55 pm I’m guessing they probably weren’t prepared or didn’t realize there was an early check-in. Based off of the conversation, I overheard I heard the front desk person say well we’ll put her in this room for now. Once I got to the room and I seen all the issues. I think he knew he was gonna have to move me. The first room the Mattress needed to be replaced it felt worn out. The chair felt worn out. The Locking mechanism to get into my room wouldn’t work with my key. I went to the front desk he offered to fix it. He had to go to the door on the inside of the hallway in order to access the room to get the door to work with his key. Once he was inside the room, he seemed to be trying to fix it, but it never really did work, he just left and said it will work. When I left to get a bite to eat I still couldn’t get the locking mechanism to work. Once I came back and I still couldn’t get the locking mechanism to work I went back to the front desk and I told the person at the front that it didn’t matter what I did I couldn’t get it to work. He changed my room to a more updated room, it has a better mattress. The chair is better and the lock works. The Wifi does not work and they have been unable to fix it so it works in my room. The 1 wifi that dis will is to far away for me to connect most of the time. The other one will not allow me to connect it just doesn’t work and they haven’t been able to fix it yet. The day I went to check out, they forgot that I paid for an early check-in and a late checkout at 1 PM They tried to come into my room at the regular checkout time at 11 AM while I was still in bed. I was able to stop them before they got into the room. Because I had to use my own data because their Wi-Fi didn’t work when I checked out finally they did give me a bit of a discount because I had to use my own data. It was clear they were renovating some rooms. I don’t know how proactive they are in renovations because the waterslide and pool area was completely closed for renovations plus there was other rooms that didn’t have curtains on that appeared that they were possibly renovating. Depending on how quick they are with the renovations, this could become a much better hotel but in the meantime, I would expect more for the price I paid

It is really clean. Breakfast is basic but sufficient. Beds were comfortable. Shower needs fixing (went straight to shower).

Said there was a pool and restaurant on web page Pool was closed restaurant was closed Renovation being done on suite Had a bad smell Pest control truck in parking lot When addressed about pool and restaurant said oh I thought it was off webpage didn’t offer to accommodate Checked back out and found a nice place