هوم إن آند سويتس سويفت كارنت

Bugs in the room I had put in a request NOT to be put on the floor level, due to personal reasons. However I was put on the first floor which I figured they just must have been low on vacancy so I let it go. Got to my room, it was clean and excellent. So then I left to go out for dinner and whatnot. Returned to my room at near 2am and there were bugs all over the ceiling and walls. I slept in my car that night. Returned to let the front desk know that I wanted to cancel my reservation as I was due to stay there for a few more days but my reservation was non-refundable so I had no choice but to take their offer to switch rooms. So then I was put on the second floor, thankfully there were no further issues with that room. I never got a compensation or an apology for my uncomfortable, sleepless first night.

Will always recommend this property. Great staff makes you feel at Home! Front desk, housekeeping, all had a friendly greeting each time. Wonderful breakfast. Rooms were nice, and always quiet each of the three nights stay.

All was good except for the lack of a staff member to clean up chunks of vomit in pool. No staff member came to the pool area when asked by another guests. Breakfast was very good for what we required. Room at the fire wall doors was a bit noisy with the door opening and closing during the morning rush.

Overcrowded unremarkable 2.5 hotel Overall, the hotel is ok. The big draw for a family is the water slide - however, it’s only open/accessible from 4-10pm. The sheer number of guests compared to the pool facilities size means the tiny pool is overrun with people and there are not enough chairs to accommodate more than 8-10 people at once. You can tell this is an older, dated property that has been cosmetically updated. Our bedroom was clean, the bedding and beds were comfortable. It was the bathroom that was the problem; shower grout had pink mold. Provided shampoo / conditioner / body wash was orange blossom - I found the scent overwhelming, especially when compared with other hotel brands have more universal scents (vanilla or a fresh/clean scent). The provided breakfast was decent but the “dining area” of about 10 tables was entirely overwhelmed by the volume of guests. There was a large line up and wait for food; the staff were completely overwhelmed trying to keep up; and it was a jockey to spy a table then hustle over to it to get yourself a place to sit and eat (very quickly) due to the noise, lineup of people snaking through the few tables back into the lobby. An ok hotel, but amenities are limited in size (more suited to a small boutique hotel) and if the hotel is at capacity - you will definitely notice. I’m a frequent and budget conscious traveller and have stayed with many other brands (IGH, Hilton, BonVoy) and this property unfortunately was one of the worst experiences I’ve had.

The hotel was nice and clean, the rooms were spacious. The only downside was you could hear your neighbors and folks above you very clearly.

This hotel is a family favourite. We love the pool area, the breakfast, and the cookies. Always reliably neat and clean, and the staff are super friendly.