The Swiftwater

This was such a great, quaint space that immediately felt warm and inviting. The atmosphere had a charm of its own, making it the perfect place to relax and enjoy. There were plenty of activities to keep things engaging, from quiet moment of discovery to more lively opportunities to connect and have fun. Every detail felt thoughtfully put together, creating a truly enjoyable experience. What stood out most though, was the staff...exceptional in every way. They were attentive, friendly and genuinely caring, which made the visit even more memorable. I will be returning and experiencing it all again.

Our stay at The Swiftwater hotel was fantastic. The room was spacious, clean and the decor made us feel like we’re at home. The hotel’s restaurant was an amazing experience. Jason and Ranelle were friendly and accommodating. After dinner we sat by the fire pit and relaxed. We only stayed one night, but we intend to come back. The Phillips

Upon check in we were informed our room would be ready early, around 1:30 pm and it was not ready until 3;30. If they had told us that at check in we would have just made other plans instead of sitting around waiting for our room. Customer service at the bar area was horrendous. We were staying on the concierge level and they had offered us wine earlier but they only had red wine so we asked for white. The server at the concierge said “absolutely, we will bring some up” which they did. Later in the evening my husband went down to the bar from the concierge lounge to get more white wine. The bartender refused and actually almost got physical with my husband! Saying that’s not part of the concierge level. Insane!! The owner then comes out and eventually gives my husband 2 glasses of white wine (after much argument) . For a $500 per night room - fighting two $7 glasses of wine is pretty short sighted on their end, especially when we were told earlier it was no problem and included. At that point we would not eat in the overpriced restaurant or the sushi restaurant which apparently has similar ownership. We went BACK to poconos brewery for dinner (after we went earlier for lunch) because we’d rather give our business to a restaurant that is appreciative of their customers. Lastly, the resort is literally on a main road which is not pictured in any photos online. AND rhe outdoor pool area only has 9 lounge chairs! We would never, EVER stay at this resort again.