Courtyard Syracuse Downtown at Armory Square

Super comfortable beds and very helpful staff!

It’s been a little too noisy in the middle of the night with loud music from passing cars. Also, I noticed an unexpected charge on my card that wasn’t on the invoice. I’ve called twice, but no one has been able to explain what the charge is for.

I booked my stay at the Syracuse courtyard by Marriott back in September for one night in April, the 19th. I called two weeks out to request an early check in because we were going to a concert at the dome and wouldn’t be back to the hotel until after midnight. I checked in online a day in advance and went in on Saturday April 19th at 11:00am to try to check in. I was told that no rooms were available (even though all I needed was a key then we were leaving for the concert at the dome). They said they couldn’t give a key out but my reservation was secure. Well, I returned at 12:45 am with my teenage son to find that they CANCELLED MY RESERVATION even with the notes on my reservation that said I would be arriving late. They sold my reservation to another person for a higher rate and sent us 10 miles away to a dumpy Holiday inn express where the shower didn’t even work! The best part is that nobody at the property could even figure out where they had sent my “reservation”. AWFUL customer service and an AWFUL experience! I am beyond furious STILL with this property and DO NOT RECOMMEND this hotel to anyone!