Residence Inn Syracuse Downtown at Armory Square

Very good hotel with spacious room and kitchen, convinient for long stay guest to cook.

One night stay for a concert in town, and had more than enough issues to almost want to leave and go back home before the concert started. Upon arrival, the building itself (not the whole block) had no power and hadn't all day. Not the employees or managers fault, but the way they handled it was subpar. We were unaware before arriving, we were not offered any option to rebook/check out/stay anywhere else, and were told to walk up 5 floors in the pitch black darkness using just cell phones for light all while carrying all luggage. No emergency lights were on whatsoever, which I feel like is a huge safety concern. We met a maintenance worker on the 5th floor that let us into our room using a master key. Good thing the room has big windows and it was still light out, so we had natural light to rely on for the time being. We were not offered any compensation, apology, or even a bottle of water for the inconveniences. The power came back on at some point while we were gone at the concert or else we would have grabbed our things and left at that point. Average breakfast. Clean room.

In two night, I experienced two technical issues, a safety issue and a cleanliness issue. Most frustrating though, was management’s complete lack of professional communication throughout all of it. Noting the good location, I can’t recommend staying here or at the Courtyard (same management) until there is an overhaul on how this property is run. It’s pretty embarrassing to the Marriott name.

As always, Marriott has very clean hotels with great staff. However, the bed was super uncomfortable. And there was an obnoxious mechanical humming in my room. I ended up leaving the tv on so I could manage a few hours sleep.

We checked in and went right out to eat then upon returning to our room before bed we looked under it and it was full of candy wrappings and a book and trash that was unbelievable so we checked the other room and it was just as nasty, the room had no soap and had to call down for that, the drop ceiling tiles and tee bars were stained heavily, I showed the pictures to the front desk and all he said is he would let house keeping know, this was in room 337 If we weren’t so tired we would have left. Sorry for tha sad review

Place was great. Fun area. Only issue is that on Saturday night it was SO LOUD on the street out our window that we couldn't sleep until the bars closed at 2:30am. Next time I will plan to be out late. Sunday night however was nice and quiet.