Hotel Thea Tacoma, Ascend Hotel Collection

When we arrived they told us the room would not be ready until 3pm, so we went to run some errands and came back at 4, when we were told that our room was being used for a daily rental. They found us another room when i insisted. We went and took our luggage in and my husband asked them to clean it. We came back and it reeked of smoke the next morning i felt and saw bite marks on our bodies from bugs. They told us all of the rooms are that way until they remodel The pool area seemed unsafe with boarded up doors and cardboard over things. They did refund my money.

The hotel staff is professional polite and positive. Not to mention gorgeous especially the young lady with the tattoos. It's like everyone here is just better looking than your typical customer service hotel staff. Lots of food within walking distance decent pool sauna and steam room being renovated above average warm hot tub. Next time you're in the Pacific northwest stay here. A choice hotels top pick

THE HOTEL STAFF STOLE OVER $900 WORTH OF OUR PROPERTY FROM OUR ROOM THEN KICKED US OUT OF THE HOTEL. Long story short is the sentence above. We have already processed a lawsuit against the hotel and have a police report in hand. DO NOT stay at this hotel if you value your property, your privacy, and money. Full story is below: We prepaid for a stay at Hotel Thea 4 months prior to our stay. We have receipts and confirmations that our booking was paid for and ready for August 8-11. While flying to Washington on the 8th, our flight was delayed, so I called the hotel to notify them we would be checking in late. The front desk employee said that was not a problem. We got in around 11:30pm, checked in successfully at the front desk, was issued a room card, and went to sleep. The next day (Wednesday the 9th), I needed to use the hairdryer, so I went downstairs to check it out from the front desk. They had me write our room number and name on the check out sheet. Once we were heading out for the day, I returned the hairdryer. When we came back that evening, our room key needed to be re-magnetized since I had it sitting to my chip debit cards all day. My husband went to the front desk and informed the employee our room key was not working. The employee refreshed the room key, and we were able to enter our room and go to sleep. Thursday the 11th, we went to work (which was why we were in Washington in the first place). After working all day and returning to the Hotel around 9:20pm, our room key again was not working. My husband went down to the front desk, the front desk employee refreshed the room key, and we entered the room only to find out all of our property and belongings had been removed from the room, and the room was completely clean. We ran down to the front desk and asked where all our stuff went. The front desk employee very nonchalantly mentioned he thought he saw a note about that from an earlier employee. He said all our stuff had been moved to their back office. We demanded to know why they had done this, and he said he wasn't the one that did it and has no idea. He refused to give us his manager's contact information, but instead called his manager on his personal cell phone and gave it to us to speak with her. She claimed that no one had seen us in two days and that our reservation was actually for one night on Sunday the 6th, before we were even in the state. She claimed they had tried to reach us all day which was a lie. Both of our phones were on and functional all day and we received NO communication from them. We also have all the confirmations to prove that our reservation was for August 8-11. Also, why would we have been able to check in and stay there for two nights already had we not had a reservation? The front desk employee gave our belongings back in a trash bag. As we were going through our belongings, we began to notice more and more things were missing. After calculating it all up and finding the receipts for everyth

This hotel was awful probably one of the worst hotels I’ve ever stayed at , it says breakfast is served daily but they barley even stock the breakfast in the mornings , the staff looks like they do whatever they want do not recommend coming here

If all the negative reviews were true, we would have not survived our two night stay. Miraculously, we managed and are better people for the experience. Im sure many of these reviewers mistook this hotel for where they are accustomed to staying... The Plaza or perhaps The Ritz Carlton. It's Tacoma, people get over yourselves. Front desk staff were all nice. They responded immediately to our request for different room.(air con, problem). Beds were very comfortable, our room was quiet as were the hallways. The shower was exceptional with plenty of hot water, etc. Numerous places to eat and a fantastic little city park with lake two blocks away ( Wapato Park). Truth in advertising: wifi never worked, included breakfast consisted of coffee with plastic water cups and a waffle maker and limited syrup.

The rooms are dirty as well as the common areas. My room has extremely stained carpets, broken lamp work exposed wires, torn and stained chair, dirty bed sheets and dirty bathroom. The hotel was unwilling to compensate. Traveluro who we booked through was also unresponsive. We were stuck at this horrible hotel. It also was solid work breakfast that was never prepared.