Premier Inn Epsom South

Natalie was very charming and Helpful. Assisted with parking and food. Brilliant service. Will definitely visit again. Experience eas very pleasant

Natalie was welcoming and made feel good of my stay. Nice car park. Nice site.. I will come here again if all customer service are like her

Friendly atmosphere. Really enjoyed my stay. I would recommend. Parking is on site and there was plenty of spaces. A little info on my stay in one of the rooms. You have a fan in the room, which was excellent due to the hot climate during my stay. The big double bed was really comfy. I slept very well.

Lovely billows and bed, the staff were lovely and kind all the beds were done lovely. Food was lovely also would defo recommend it

Very Welcoming & accommodating, both in the hotel & adjacent bar/restaurant. Stayed for the Epsom Derby. Top class service. Thank you to Magee Lisa, Duty Mgr Laura & bar staff waiters Natalie, Nathan for making our stay perfect. Will stay again.

Unfortunately we had a rather unpleasant one-night stay here. Following a late and delayed flight, we tried to call to inform the reception team that we would be arriving past midnight, but unfortunately the telephone number just rang and rang and we were unable to get through to speak with anyone. Luckily, we managed to check in fine and went off to our room. Upon entering our room, we immediately noticed it was generally quite grubby, but given the late hour, we just wanted to get some rest. However, upon entering the bathroom, we were shocked and frankly disgusted to find what appeared to be vomit on the toilet as well as on the floor between the toilet and bath. It seemed clear that someone had been sick and (somehow) this has been completely missed and not cleaned up! This was deeply unpleasant, disgusting and quite frankly completely unacceptable. How a maid would have missed this is completely beyond me. We spoke with the gentleman at reception who managed to see us to another room. Unfortunately there was an extremely strong smell of cigarette smoke present in this room. This was the only available room, and by this time it was around 2am, so we had little choice but to open the window and try to make do for the night. Sadly the problems didn't stop here and additional issues in the second room also included no TV remote, only one towel provided, a questionable stain (possibly blood) on the curtain, as well as a stained pillow (we had to use a folded towel to sleep on instead) - particularly worrying as this one was found in the bag of pillows that are sealed away to confirm they are fresh. At checkout, we asked how we could make a complaint and we were told to send an email off which we did, accompanied with images. The customer service we recieved was sadly quite underwhelming. It was clearly just a standard copied and pasted reply with a very short mention of a few of the details I listed, oddly completely ignoring the fact there was vomit in our bathroom. It's quite disappointing that this wasn't addressed, nor was any explanation attempted to be made onto how this was missed, and what they would do to ensure this did not happen again. As a regular Premier Inn go-er, sadly I would not recommend this hotel if you are looking for a clean place to stay.