مراجعاتThompson Suites BGC (One Uptown Residences)

رد من مكان الإقامة: Dear Jennifer!Thank you so much for choosing our place. We're happy to hear that you like our place. It was a pleasure hosting you and can't wait to see you again next time! Take care!

رد من مكان الإقامة: Dear Nadia!Thank you so much for choosing our place. We appreciate your kind words, and we're happy to hear that you had a great stay. It was a pleasure hosting you and can't wait to see you again next time! Take care!

رد من مكان الإقامة: Dear Guest!Thank you so much for choosing our place, for the kind words and we're happy to hear you had a great stay. It was a pleasure hosting you and can't wait to see you again next time! Take care!

رد من مكان الإقامة: Dear Guest!Thank you so much for choosing our place, for the kind words and we're happy to hear you had a great stay. It was a pleasure hosting you and can't wait to see you again next time! Take care!

رد من مكان الإقامة: Dear Guests,Thank you for staying with us and we do hope we can accommodate you next time. Thank you and take care!

رد من مكان الإقامة: Dear Guest,Thank you sincerely for taking the time to share your valuable feedback! We greatly appreciate your recognition of our prime location, laundry facilities, comfortable king-sized beds, and competitive pricing, while also taking your mention of cockroach sightings with utmost seriousness.Regarding the Cockroach Issue You RaisedImmediate Action TakenEngaged professional pest control company for thorough disinfection today, focusing on hidden areas (room crevices, pipelines, etc.)Implemented regular maintenance: Monthly comprehensive disinfection treatmentsThree-Phase Protection Protocol (Effective Immediately)✅ Nightly UV disinfection after 22:00 (avoids guest activity hours)✅ "Pest Inspection" integration into housekeeping room-cleaning proceduresPreventive UpgradeSwitched to food-grade eco-friendly insecticides this month (safe for humans/pets, SGS-certified)Service Highlights You RecognizedWe're truly encouraged by your praise of:✨ "Prime Location" — Only 300m from metro station with free shuttle services to attractions✨ "Comfortable King Bed" — All mattresses custom-made by King Koil (trial sleep experience available)✨ "Great Value Pricing" — Official website bookings enjoy Best Price Guarantee (double the difference refunded)Invitation to Witness Our ImprovementsAs a token of our gratitude:Should you revisit, please share your flight number for complimentary private transferOur Hygiene Commitment:Public disinfection records for all floors are available upon request. We uphold the highest standards to safeguard your well-being!

رد من مكان الإقامة: Dear Guests, Thank you for staying with us and we do hope we can accommodate you next time. Thank you and take care!

رد من مكان الإقامة: Dear Genevieh! Thank you so much for choosing our place. The Xbox is located in the living area. We are happy you had a great stay and look forward to accommodating you again. Thank you, and take care!

رد من مكان الإقامة: Dear Guest,On behalf of hotel management, we extend our deepest apologies for the injury your child sustained and the service shortcomings during your stay. The issues you reported – the shoe rack tipping, delayed first aid response, and appliance malfunctions – have triggered our highest-level safety review.Child safety always takes priority over any property concerns. Following the incident:1.We contacted the nearest hospital to provide medical assistance2.Provided basic medical support until hospital staff arrivedFor factual clarity regarding operational matters:•Rice cooker: The center button must be pressed to activate the appliance•Air conditioner: Setting temperatures at 23°C (73°F) or higher prevents condensation at vents•Shoe rack incident: Per room examination and your photo documentation, we emphasize the importance of supervising children's activities at all times. Our racks remain stable under normal use without external force•Damaged items: Per hotel policy, compensation is required for damaged propertyAs a gesture of goodwill:•Should you revisit, please share your flight number for complimentary airport transfers•Our Environmental Safety Commitment ensures we maintain the highest standards for your wellbeingSincerely,

رد من مكان الإقامة: Dear Luoxuan! Thank you for choosing our place and we do hope you had a great stay! Looking forward to hosting you again. Take care!

رد من مكان الإقامة: Dear Guest,Greetings! First and foremost, please allow us to extend our sincerest apologies for the unacceptable experience you and your family encountered during your recent stay. The air conditioning malfunction and subsequent service failures you reported have been brought to the immediate attention of our management, and we have urgently investigated the failures in our handling process.Regarding the issues you raised, we have taken the following actions:Immediate Refund CompensationFrom your payment of SGD 362 (PHP 15,450), we will refund 30% of the amount (SGD 108.6) as compensation for the period affected by the air conditioning issue. Explanation of Service Failures & ImprovementsOur investigation confirmed that the scheduled air conditioning technician failed to arrive as agreed, resulting in the unresolved malfunction.The suggestion to use an electric fan during the outage was inappropriate. We have initiated retraining for relevant staff to strengthen our service standards.The air conditioning unit in this room has now been fully replaced to ensure no recurrence.Future Service CommitmentShould you choose to stay with us again (without obligation), we will:Complimentary upgrade to a suite with welcome amenitiesProvide complimentary airport transfersAssign a dedicated butler for personalized assistanceOur Commitment to YouWe deeply regret that our actions fell short of your expectations. Should you wish to discuss this further, please contact me directly at [Your Phone/Email]. Your feedback has been critical in driving meaningful improvements to our emergency response protocols.Thank you for holding us accountable as we strive to deliver exceptional service.

رد من مكان الإقامة: Thank you so much for choosing our place. We are happy you had a great stay and we look forward to accommodating you again. Thank you, and take care!

رد من مكان الإقامة: Dear Guest! Thank you so much for choosing our place, for the kind words and for recommending us! We're happy to hear you had a great stay. It was a pleasure hosting you, and you're always welcome back anytime.