تاهو ساندز ريزورت

had a very pleasant stay. The front desk gentleman was extremely kind and helpful, and his warm hospitality made me feel very welcome.

I booked a family room through *******, but when I checked in, I found out it was overbooked—and I hadn’t been told about this beforehand. Luckily, the hotel staff were amazing! They quickly offered me two rooms instead, only charged me for one, and gave the other for free. The receptionist was super helpful and explained that I’d get a refund from *******. Dealing with ******* was the hard part—it took me two days just to get a partial refund, which was frustrating after such a long trip. Aside from that, the hotel was great! The view was beautiful, the room was nice, and everything else was perfect. I really appreciate how the receptionist solved the problem. Hopefully, ******* will handle things faster next time. The hotel itself is easily 4–5 stars, but I’m giving 3 stars this time so people are aware of the issue.

The room was cute and cozy but needed new carpet badly. It looked like it hadn’t been cleaned for years ! The smell coming from it was horrible. The room really needed to be updated. It was very dark and dingy