Anonymous User
April 5, 2024
To be honest, everything was good, the environment and location were good, there was a beach downstairs, the service was good, the boss lady and the young lady had a good service attitude, the decoration was new and clean, and it was good for a homestay.
The following was the first time I encountered this since I stayed in a hotel, and I was so surprised that I couldn't accept it. Usually the hotel checks out at 12 o'clock, and it also checks out at 12 o'clock when checking in, which is no problem. But because something delayed me, I asked the customer service on WeChat if I could check out at 1 o'clock. The customer service said that the guests of the day had arrived and asked me to do it as soon as possible. I agreed that it was no problem. I asked my husband to go to the room to pack up at about 11:35. Later, my husband told me that when he entered the room at around 11:35, he found that the door had been opened by the waiter with the door card and was cleaning. Oh my god, this is the first time I have encountered such a thing. When renting a hotel, guests pay to purchase the right to use the hotel room. During the period of use, no one may enter the rented room without the consent of the user, which poses a serious threat to the personal and property of the guests... The hotel should not open the door of the room without my consent and enter the room to clean before 12 o'clock (even if it is 12 o'clock) and I have not checked out. You know, I am not the kind of person who needs to clean every day for a few days. I only stay for one night. I also understand that the hotel cleans early to welcome the guests of the day, but it is definitely not a defense for this incident. This incident is very serious. Although my luggage is not a valuable thing, I think my privacy and respect are violated. I finally went up to the room at 12:10 to pack up my remaining things and check out the card. At that time, the three staff members had almost cleaned the room, which also confirmed what I said just now that they entered the room to clean at 11:35. I hope the hotel will reflect on this incident. It is really cruel.
Original TextTranslation provided by Google