Luminous Hot Spring Resort Reviews

Good,we will come back!

Good!

1. The breakfast was rich and delicious, and the hand-brewed coffee was great, but it was a pity that we went too late and some things were not replenished. 2. The hot spring water in the room was not hot enough, and the water in the bathtub would slowly drain away, which was a bit of a waste of water. 3. There was a problem with the WiFi on the 5th floor, and the TV could not be watched. After it was repaired, it still could not be watched the next morning.

The hotel's environment and facilities are old, the parking lot is muddy, the room facilities are also very old, the screens and doors are damaged, the table and sink are discolored, the shower area has serious scale, and the shampoo, shower gel, and conditioner have not been replenished. The overall environment is very bad and it is not recommended to stay.

The hotel is more than 10 years old and many of the facilities are not working hard to maintain the status quo! It was fine when I came to stay three years ago! The current situation is really miserable! Interested friends can refer to it! Photos taken by me! For reference!

The air around the mountains is very good, and the environment is spacious and comfortable

Very poor check-in experience 1. When I checked in, I was told at the counter that the outdoor swimming pool had been reserved and could not be used. You could use the naked hot spring bath on the sixth floor of the hotel at 6:30 in the evening. However, I went to the sixth floor at 7:30 after dinner and found no one. I went to the first floor inquiry counter and was told that it was temporarily unavailable. The pipe is under emergency repair, and the repair time cannot be estimated. 2. Black things kept falling on the floor in the room. After inspection, I found that the air-conditioning outlets on the ceiling were covered with air conditioners that would be late. It seemed that they had not been cleaned for a very, very long time. 3. There was no hot water in the hot spring bath, shower head, and washbasin in the room halfway through use. The front desk informed that the burst pipe was being repaired. The weather was very cold that day. Halfway through the child's bath, he found so many conditions, which was very bad. 4. After checking in at 4pm, the five kinds of welcome drinks next to the lobby were completely empty. It felt like they were not replenished after using them the night before. 5. The room facilities are old and the CP value is not like a four-star hot spring hotel. It is not recommended to stay there.

The in-room hot spring is great Variety of breakfast options There are many facilities in the museum and good service from the staff.

The service staff is friendly and the breakfast is rich. The privacy of the room was very poor. There were no curtains on the floor-to-ceiling window of the bathroom that led directly to the balcony. The male receptionist at night even argued that it was one-way glass, which was completely bluffing.

The scenery from the hotel balcony is beautiful, and the hot spring water is very pure. After soaking, the body will sweat, the blood circulation will be good, and it will feel healing. Bicycles are provided for riding on the Daohe bicycle path, which is not bad.

Except that it is a little old, everything else is very good. The room is also very big. The hot spring in the room is very good without going out. The service is also responsive. There is a book bar on the first floor for rest, a small children's play area and a free beverage area. The swimming pool is outdoor, and there are bicycles to ride. There is a small park with sika deer to see. You can play for a long time in the hotel. It may be the off-season, so the room rate of more than 600 RMB is really worth it!

1. Service staff, some are very good, some cannot treat customers well, it feels like there is no training. 2. The hotel's top management is terrible. They abuse their privileges and ask customers to abide by the rules, but they can break the rules for their friends. The top management does not know that customers are important in supporting the survival of their business. How can they ask employees to provide good service in this way?

Breakfast was good, the floor in the room was dirty

The hotel has a great view, the room is also very large, the overall environment is very comfortable, it would be better if there were more restaurants, the nearby food is not very convenient, everything else is great, I would like to stay in this hotel again, highly recommended🫶