مستخدم نزيل
23 ديسمبر 2022
Untrustworthy property, they refused to cancel despite being informed immediately that there was an error in the booking. Who does that? *********** conceded there may have a been a problem with their app that led to the wrong booking, and straight away tried to put through a free cancellation for me, but couldn’t because the property refused. The owners were very evasive and tried to deny the fact that it was them blocking the cancellation. They told me they had received no cancellation request from me (they had), that it was BKC who were refusing to cancel (it wasn’t) and that there was no way to release the booking (there was). Eventually they just stopped responding and took my money, although I was unable to stay there. Do they not understand how their own booking system works, or are they just dishonest and grasping? Either way, I will never be doing business with them again. (I have screenshots of all my interactions with the property that will back this up if they choose to dispute this account.)
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