ناتاي بيتش ريزورت

The positive reviews were accurate, this place is a gem in the rough! The overall design of the place was very peaceful and relaxing. We loved the restaurant because we could sit with our feet in the sand and watch the breathtaking view of the ocean. The staff were happy and helpful, and our room was clean and smelled wonderful.  There’s a few things that weren’t perfect, like the landscaping needing some upkeep and the children’s play area looking very outdated, The gym room needs AC, running equipment are OK, but the weightlifting gear looks old and not very appealing. And I would not recommend taking the free shuttle to visit the nearby town, it was extremely dirty and not much to do other than visit a grocery store. But it was worth it for the resort itself and we would totally return!

The resort is really good. The service is excellent. The resort restaurant was a bit overpriced, though. Regardless, 10 out of 10 for this place.

Dear Management team I am writing to share my disappointment regarding my recent stay at your hotel. Unfortunately, this visit was not a pleasant experience compared to my previous stays, where I had received clean rooms and excellent service from your staff. On the day of check-in, I made a same-day booking for a double bed room. I understand that availability might be limited for last-minute reservations. Upon arrival, the male staff at the front desk informed me that only a twin-bed room was available that night and asked if that was acceptable. I agreed without any issue and was given Room 558. Another staff member escorted me to the room. After dropping off my luggage, I went out for a walk by the beach and did not inspect the room thoroughly. When I returned and looked for drinking water, I could not find any. I called the front desk to ask if complimentary drinking water was provided. The staff confirmed it was, and said it should be near the closet—but after checking again, there was clearly no water in the room. I also noticed that the room was not clean. There were pine needles on the table, and even termites in several spots. It gave the impression that the room was not ready for guests. When I informed the front desk, they explained that the room was a "spare room" used for last-minute bookings. I found this quite unacceptable. If the room is not in a proper condition to be sold, it should not be assigned to any guest. I then requested a room change. Initially, I was told the hotel was fully booked. I insisted again, asking if truly there were no other available rooms. After a short wait, the staff informed me that Room 552 was available—also a twin-bed room. I agreed to take a look. When I was taken to Room 552, I found that it actually had a double bed (not twin as I was told) and was slightly cleaner than the previous room. I told the housekeeper I would like to move to this room. After the move, no one from the front desk contacted me to apologize or follow up about the issue. The only gesture I received was from the housekeeper who brought the new room key along with a voucher for one complimentary of drink . I chose not to make a fuss further as I did not want to waste my time during what was supposed to be a relaxing stay. I hope you take this feedback seriously to improve the quality of room maintenance and the service provided by your team, especially in handling complaints and ensuring guest satisfaction. Best regards Chenglai

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