Meriton Old Town Garden Hotel

Location of perfect. Rooms are fine. Shower water flow is perfect and enough hot water. Breakfast are also served with many options for everyone.

In the heart of old town Tallin, it’s a short walk to all the main sites the city has to offer. Nice breakfast, staff. Although rooms are small it’s pleasant for a short stay.

This is a typical 3.5 star European hotel. It is in an excellent location in the middle of the Tallinn Old Town, has comfortable but typically-smallish double rooms, wonderful breakfasts, and warm ac. I would recommend it to couples. However, we would not stay here again. Even though we booked and were fully paid more than 2 months before the hotel stay, we were told on our arrival that our room had been, "double booked". We were dispatched to a room with smaller than single beds positioned end to end in a room that resembled a school camp facility. When I suggested that this was unsatisfactory, the front desk person stated in front of other guests, "That's too bad". After walking the old town and returning, the manager had placed us in a better room for one night and we then had our pre-booked room for the next three nights. Additionally, the lift does not extend to the 4th floor so it was a struggle carrying large suitcases up stairs and across other uneven floors. Finally at check out, the receptionist insisted that our original payment was rejected by "their system" so I had to pay again. She withdrew the allegation after I showed her a stamped receipt. She then retorted, "must have been a system error". In my opinion, two different staff members could benefit from some serious service-industry professional development. However, other staff were very friendly and helpful; it was a very central location; and the breakfasts were delicious.

The location is convenient and close to the nearby sightseeing points, the breakfast was good too.

Esta es segunda vez que me hospedo en este hotel y cada vez me llevo una nueva experiencia. La ubicación del hotel es muy buena.