Inkaterra Hacienda Concepcion

The property is very well maintained. The staff were super helpful. The food is good. However, the power availability during night could be improved.

We had an amazing 3 nights here. All of the details are cared for. Rooms are serviced twice a day with turndown service. Umbrellas everywhere you can use to walk from room to main lodge or to the dock. We saw wild monkeys and birds and agouti from our cabana. The food was 10/10. We chose this hotel because when doing our research because they seemed more ethical than other lodges here - not exploiting animals or locals. It was a perfect stay!

We enjoyed our visit there. Hotel/Lodge situated perfectly for the activities, clean, very friendly staff and decent guides. As I don’t understand or speak Spanish I could have wished for better English skills. Its not that they don’t know the language they just don’t pronounce the words well enough. Our guides (had 3) all had the knowledge and was eager to share but it was a little hard to catch it all. The only excursion that I was not really satisfied with was the one to the “botanical garden”. The garden was not very well maintained. The other excursion we were on was good, can’t fault anyone for not being able to see the Unicorn with these kinds of events then sometimes you see all the animals you could wish for other times not. So if you want to be sure to see the Elephant go to the Zoo. We stayed in the main building which had the advantage that the internet reached the room. Lights out/ electricity off at certain hours was brilliant as it made nighttime quiet and dark, only nature to make noise.

We were so well looked after from the reception at the airport, through to the reception at the lodge and then throughout our stay. What a lovely, polite and attentive staff team. Loved chatting to the waiters at meal times, Jorge & Alias/Elias. Great guys. The room in the grounds was spacious and comfortable with mosquito net and some complimentary repellent provided. A tip: dependant on the time of year and mosquito activity take plenty of clothing that covers your arms and legs to allay the bites and note its humid, so more than 1 set. You had a real feel of being in the rain forest with some wonderful wildlife noises and the odd spotting. The lodge itself houses reception, a lounge/bar area, shop and dining. Whilst we did find some of the tables and chairs a little low and a little awkward for dining this did not detract away from the quality and quantity of the food on offer. Options for a cooked breakfast to go alongside the buffet and 3 courses at both lunch and dinner. We certainly did get well fed. The activities were good overall. We particular enjoyed the boat rides up and down river, the early morning walk and boat ride on Lake Sandoval and the canopy walkway excursions. The rest of our group stayed for 2 nights before flying out to Cusco and the Sacred Valley and Machu Picchu. We'd booked for 3 nights. On reflection 2 nights would have been enough had we known the activities on our itinerary on Day 3 weren't on offer locally unless we paid extra and we'd had enough mosquito bites by then after stupidly not researching that we needed more cover up light weight clothing. But this shouldn't detract away from a recommendation to stay at this place with its wonderful staff team and pleasant accommodation.

Wouldn’t recommend this hotel. While it is presented as luxury in the rainforest, it has a lot of issues. Food was not nice. Had to pay for drinks even water. Jorge and Abhner were great staff but rest were pretty bad. Janet as tour guide was great but we didn’t see that much wildlife mainly small insects which we had seen before. Room was not good - hole in the cabana roof led to us being swarmed by insects every day and staff did nothing to help. Cleaners were terrible. Sheets had stains and marks. We contacted the hotel directly afterwards and were given a terrible reply. This stay was the worst part of our trip.

This was an awesome experience. The main building was beautiful and spacious and we ate all our meals there like a fine dining restaurant. Breakfast was buffet style but we had your own table with a different meu for lunch and dinner all of which were three course meals. They also had a full bar. The service and food were excellent and had a good variety of vegetarian and non vegetarian selections. We stayed in a spacious cabana a 2 minute walk away from the main house with three beds. It was all screened in and had mosquito nets, shower and and toilet. Everything was set in the middle of the jungle with only access by boat. It had ceiling fans and electricity and was very comfortable, just like a motel room except one with screens in the middle of the jungle. We had several tours included in our package each of which were led by expert guides and we were able to take hikes, river boat excursions, canoe trips and see a lot of wildlife. We stayed with the same guide for all the tours which helped him to know what were needed and liked. It was a fantastic experience.