Cerro Tusa Springs

El lugar es hermoso, la comida deliciosa, la atención espectacular y los cócteles de Isabela son la locura. Los empleados son atentos, serviciales y cordiales. Puedes llevar tu perrito, lo cual es maravilloso. Hay varias piscinas y lugares para explorar dentro del hotel.

NEVER AGAIN!!!!!!! DISGUSTING MANAGEMENT!!! We were on the road to the hotel when we were confronted with a road blockage and it was impossible to get there on time. When we called the WhatsApp we were provided, it turned out that the number didn’t work!! There was only a BOT that NEVER answered our questions. Then when we called the number that is provided on Google they didn’t answer either!! Then, I had to find the number of the owner and kindly asked to rebook our stay which they did. They also promised to find us a driver to bring us up there. Well, that driver REFUSED to drop us off at the hotel because he said he didn’t feel safe for himself or his vehicle to drive up the mountains. (There had been mudslides because of the heavy rainfall.) Then, when I called the owner again to kindly ask to reschedule for a time that it was safe to get there he refused and hang up the phone and how dare I bother him with these questions! That my transportation was not his issue! Excuse me, it’s a “4 star hotel” that doesn’t have a working phone number and a BOT that doesn’t answer when clients call after they already paid??? WHAT A DISHONEST COMPANY. NEVER AGAIN!!

It’s a very relaxing atmosphere in this surroundings of all the vegetation is beautiful

Cerro Tusa Springs – A Tropical Paradise! Cerro Tusa Springs is an incredible jungle oasis with stunning natural beauty. The accommodations are cozy and perfectly blend with the resort’s tropical theme. Food was delicious, fresh, and full of local flavors. The natural springs and heated pool offer ultimate relaxation, while the lingual adventure suspension bridge course adds an exciting touch. With edible fruit trees, lush rainforest, and plenty of activities, this resort is a must-visit for nature lovers and adventure seekers alike. Simply amazing!

Desinformación desde el inicio. 1) En la reserva se menciona check out a las 9pm … en el Lugar te anuncian que a las 12pm de la habitación e instalaciones a las 9pm (???) 2) No se menciona que el ingreso es una calle en muy mal estado no pavimentada en la cual puedes dañar tu vehículo 3) El lugar no tenía toallas…. Personalmente me tocó ir a retirarlas en recepción porque no lo recordaban 4) El agua caliente no funcionó … por lo que el agua helada era imposible para usarse en la ducha 5) Al no tener agua caliente fue imposible usar el jacuzzi del lugar por el cual se había pagado 6) Permitieron que huéspedes usaran bafle Internamente en las zonas privadas, de muy mal gusto 7) Poco nivel de atención de los trabajadores, lo que se menciona en buena atención no sucedió nunca! En definitiva pagar casi USD 200 de reserva … por una sola noche … no lo es … Muy Mala Experiencia. Al final tuve que quejarme y solo dicen que no era su culpa nada y no cobraron 3 comidas …. La mala atención hasta el final y grosería

Is not amazing, it is Impressive This place is impressive, you are around nature all the time, the cabanas are well designed, comfortable and around trees everywhere, I’m Colombian but I never been in a place like this. The service is outstanding, the pools are beautiful too.