مراجعاتWyndham Grand Tbilisi

رد من مكان الإقامة: Dear Jagrupe,Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our excellent location, bar, and the thoughtful room upgrade, and we truly appreciate your recognition of Mikheil's exceptional service.However, we sincerely apologize for the issues you encountered during your stay. We understand how stressful and frustrating the payment issue must have been, and we regret that it took longer than expected to resolve. The situation occurred due to a mix-up in our systems, and we appreciate your patience in allowing us to sort things out. Mikheil’s prompt resolution was a result of the investigation that was necessary to ensure accuracy in our records. We will review our communication and process to prevent such situations from arising in the future.We also apologize for the cleanliness issues, including the sponge left in the sink and the lack of toilet rolls and beauty kits. This does not meet the standards we strive for, and we will address these concerns with the housekeeping team to ensure better attention to detail moving forward.Regarding the filming on the hotel steps, we are sorry for the lack of communication and the inconvenience it caused. This is certainly something we could have handled better, and we will work to improve guest notifications in the future.Finally, we regret the experience at the omelette stand. We aim to deliver exceptional service at all times, and we will address this with our team to ensure our staff is more attentive and responsive to guest needs.We truly value your feedback, and we hope to have the opportunity to welcome you again, providing you with a much better experience.Warm regards,Salome GenebashviliFront Office Manager

رد من مكان الإقامة: Dear Mr. Abboud,Thank you so much for your kind words and for taking the time to leave us a 10/10 review on *******. We are absolutely delighted to hear that your stay from April 19th to April 23rd was an excellent experience.It was a true pleasure to have you as our guest at Wyndham Grand Tbilisi. On behalf of the entire team, I would like to express our sincere appreciation for choosing our hotel and for recognizing our efforts to make your stay memorable.Should your travels bring you back to Tbilisi, we would be honored to welcome you again.Warm regards,Salome GenebashviliFront Office Manager

رد من مكان الإقامة: Dear Mr. Ahmad M, Thank you so much for your wonderful review and for rating us 5 stars! We are absolutely delighted to hear that you had such a positive experience at Wyndham Grand Tbilisi. It’s great to know you enjoyed our prime location, the hospitality of our staff, and the comfort of your room. We're especially pleased that you appreciated the Turkish Hamam, breakfast, and the panoramic lift – your feedback truly highlights the unique features we strive to offer to every guest. We are grateful for your kind words and will make sure to share them with the entire team. We look forward to welcoming you back for another amazing stay! Warm regards, Salome Genebashvili Front Office Manager

رد من مكان الإقامة: Dear Rajatkant, Thank you for sharing your feedback regarding your recent stay with us at Wyndham Grand Tbilisi. We are glad to hear that you appreciated the central location of our hotel, the quality of the rooms, and the housekeeping service. However, we sincerely apologize for the experience you had with the breakfast. We take pride in offering a variety of options that meet the needs of all our guests, and we’re sorry to hear that it didn’t meet your expectations. We will continue to review and ensure our breakfast offerings remain diverse and satisfying for all guests. Regarding your experience with our reception staff, we are truly sorry for the attitude and unprofessional behavior you described. This is not the level of service we strive to provide. We will address this issue with Nia and the team to ensure that our guests receive the hospitality they deserve. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Best regards, Salome Genebashvili Front Office Manager

رد من مكان الإقامة: Dear Arifaga, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our prime location, close proximity to major sightseeing spots, and the supportiveness of our staff. It's great to know that our cleanliness and quiet atmosphere made a positive impact on your stay as well. We truly appreciate your comments about our pool and gym. While we strive to provide high-quality facilities, we understand that space can sometimes be limited. We're pleased that this did not affect your overall experience. We hope to have the pleasure of welcoming you back to Wyndham Grand Tbilisi for another memorable stay. If you need anything further or have any special requests in the future, please don’t hesitate to reach out. Warm regards, Salome Genebashvili Front Office Manager

رد من مكان الإقامة: Dear Amos,Thank you so much for your kind words! We're thrilled to hear that you loved your stay with us at Wyndham Grand Tbilisi, and it’s wonderful to know you would definitely choose us again.Your satisfaction means a lot to our team, and we’ll be looking forward to welcoming you back on your next visit — hopefully very soon!Warm regards,Salome GenebashviliFront Office Manager

رد من مكان الإقامة: Dear Yakov,Thank you for your wonderful review! We're so happy to hear that everything was to your satisfaction during your stay with us. It's always our goal to ensure our guests have a comfortable and enjoyable experience. We look forward to welcoming you back to Wyndham Grand Tbilisi in the near future.Best regards,Salome GenebashviliFront Office Manager