Hotel Nad Wisłą

They gave me a room next to the ventilator shaft containing a large and very noisy fan. It was impossible to get to sleep, even with ear plugs. When I asked for a replacement room, they were "all allocated". The Manager was allegedly uncontactable.... In the end I had to drag my mattress to the staff changing room to get some sleep. In the morning when I found the Manager, it was apparent that this was a well known problem and that they greedily kept selling the room with no advice to their customers in order to make money. He was in arrogant Male Polish "denial". He had no concept of modern international basic customer service or issue management. Very unprofessional and rude. DO NOT stay here!