Cube 8 Teens Taman Mount Austin Apartment by Uha

Negative feedback for Trip.com. This is a not a hotel. It is a AirBnB apartment. I did not know that apartments are able to be listed on Trip.com. There ought to be clearer distinction to inform customers. The price I paid is comparable to a hotel room. I had to forfeit my my payment only because I missed the check-in time. Negative feedback on the apartment. The check-in is permitted only up to 2200h. I arrived past the check-in time but I could not get in touch with the apartment owner at all. Trip.com customer service could not get in touch with the owner too. The only person available on site was the apartment security guard who could not assist much. The result was I was left stranded without a room for the nigh and also forfeit my full payment. Terrible experience! For the same price, one ought to go and get a hotel room in the JBCC area.

環境很好。

預訂了沒有人會聯絡你 需要自己聯絡 很花時間

Good for family gathering. Very near Mount Austin. Easy access.

The place location is good but the problem is very difficult to communicate cos I don't understand Malay .

I booked a unit through Trip.com, a well-established travel website, expecting a smooth experience. However, upon arrival, things quickly went downhill. The guard at the gate had no knowledge of the UHA management, causing immediate confusion and frustration. Thankfully, the guard called another property management company, Nest Home, who kindly provided a contact for UHA management. After verifying our booking, UHA demanded a copy of our NRIC/driving licence and an unexpected RM200 deposit before releasing the unit number and check-in details. This was not communicated beforehand, and we were unprepared. The entire check-in process took over an hour, which is extremely unacceptable. The property itself was poorly managed. The TV was broken and not replaced, the toilet and sink were dirty, and the tap was shaky. Additionally, our RM200 deposit was not refunded within 24 hours as promised. It was only after constant reminders that we finally received our money back. Overall, the stay was deeply disappointing, and I would not recommend this place to anyone unless all the above mentioned is resolve.