The Westin Resort & Spa, Himalayas

I stayed in this place for one night on 30th April, 1st May. The hotel is really upscale, luxury. Unfortunately it is letdown by really pathetic service. Rather than just saying, let me give an example. I booked this place because I was driving a EV and this place has a level 3 charger on premises. The charger is in the reception porch of the hotel. When I arrived, the charger was partially blocked by a Fortuner (ICE car). I request the valet to move the car but he plainly refused. I also saw multiple cars parked near the charger. Anyway, I somehow squeezed into the charger parking and put my car for charging. The valet came running and asked for my car keys. I politely told him that I normally don't give keys to valet because on my road trips the car is full of valuables and hotel doesn't take any responsibility for valuables. After a small argument, I finally convinced him that as soon as my car is charged, I will come down and move it to their parking myself. The funny thing is that there were multiple cars parked there and they were not bothering the valet at all. Later I realized, their parking is quite a distance away and valets don't want to walk up and down the hill so they use the area around the charger to park the cars, so they don't have to walk too much. This when most of them have golf carts to go around. Next day morning, I asked them can they drop me to the parking in their golf cart, they said the driver is not there. The hotel is in a very picturesque location and has magnificent views from the rooms. Also, food etc is great. It is just unfortunate that even with premium pricing, they can't take care of basic customer service.

I recently spent a family vacation at the Westin Himalayas I must say the staff and the stay was excellent The senior manager, Ms Priyanka Banerjee Was extremely kind and has taken care of even the smallest need personally She was extremely gracious and upgraded us to the pool suite as we were celebrating a birthdaythat weekend I truly wish to thank her for the extreme kindness and care that she took and for going out of the way for us Thank you and my immense gratitude

The westin resort lived up to its prestigious reputation. Overview: The hotel itself is situated on a hill top giving a surreal view from almost every room, but the real USP of the resort is the staff. Right from pickup at the airport to checkout and drop off at the airport the staff were very hospitable, polite and helpful. If you had any problem that is IF you had any problem the front desk was just a call away to put your mind at ease Dining: The head chef Mr Pankaj and the two managers Mr Rohit and Mr Shailendra were always read to assist us and were Always making sure of the quality of the food. They were very accommodative and hospitable. Rooms: The rooms were large and neat with a killer view. The housekeeping staff were always there to keep it clean and they did a damn good job at it and they never took too much time. Guide: We requested for a guide and the hotel provides one. Mr Manish was a very knowledgeable guide and was very prepared for anything in our sensational adventures in rishikesh and surrounding areas. View: I have already talked about the view but it is so beautiful that it deserves its own section. Since the hotel is situated on a hilltop facing west , the views are just surreal and the views of the sunset just add to the glamorous ambience of this exquisite resort!