مستخدم نزيل
29 فبراير 2024
My parents recently stayed at this hotel. When they booked, they were told the rooftop and restaurant would be open. My parents, in turn, overlooked that the hotel was dark and miserable, and thought that if the rooftop was open it would be acceptable. They arrived to the same miserable hotel where unfortunately the rooftop and restaurant were not open per their expectations. To make matters worse, they received an early check-in at 12pm instead of 3pm. The hotel staff charged them for the early check-in eventhough they specifically said they would not at the time of booking. When my parents complained the hotel were inflexible. This despite the fact that the reservation was for 12 nights prepaid. Lastly, on check in they wanted to charge an additional 300 shekel per day incase of any breakages. Besides the fact that the charge is, in and of itself is completely outrageous, the room is in such bad condition that everything is broken anyway. This is not a nice property and the staff’s attitude is anything but welcoming.
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