دبل تري من هيلتون هوتل فونيكس تمب

لا انصح به، الغرفة والخدمة سيئة للغاية

Fast check-in, friendly staff, nice warm cookies, best location, spacious room with great amenities. Will definitely stay here again.

The service at this hotel was highly disappointing and ultimately unacceptable. I specifically chose this hotel for its airport shuttle service, only to be informed upon arrival that it was unavailable. There was no prior notification; I only learned of this issue when I called to inquire about the shuttle's meeting point. The front desk agent offered to refund the cost of my Uber to the hotel, an offer which was never fulfilled despite numerous follow-up calls and a complete lack of concern for my situation. When I questioned the shuttle's unavailability, I was told it was merely a "courtesy" and not a guaranteed amenity. This directly contradicts their website, which lists it as an amenity, and Hilton's customer service confirmed it should be offered. Furthermore, during my attempts to resolve this, I was threatened by a staff member to have my account suspended because I wouldn't back down. Ultimately, Hilton's Diamond Desk intervened and rectified the situation. However, I strongly advise against staying at this particular hotel. While the rooms were adequate, countless other hotels in the area offer similar accommodations without the severe service issues I experienced. The lack of basic hospitality, especially towards a Diamond member, was truly appalling.

Stayed at this hotel for two nights during a leisure trip and was thoroughly impressed. The room was spotlessly clean, with a comfortable bed that made it easy to relax and unwind. The staff was consistently friendly and helpful throughout my stay, which added to the welcoming atmosphere. The breakfast buffet was a highlight—plenty of options, fresh ingredients, and a pleasant setting to start the day. The hotel's location is also a big plus: convenient to local attractions and easy to get around. What really stood out to me was the design. The Frank Lloyd Wright-inspired architecture and interior touches gave the hotel a unique and stylish character that made the experience feel special. Highly recommend for anyone looking for a comfortable, well-located hotel with thoughtful design and excellent service.

Very dated, we were attacked by mosquitoes and my daughter is allergic and the neighborhood is questionable. When I shared with the front desk about the mosquitoes it was very matter of fact and was not a concern. They did move our room, but that didn’t help much. The property isn’t what is displayed. The grounds look magical in the photos, but are struggling. The staff the restaurant was amazing and friendly. This hotel is a 7 at most. Hopefully the update and preserve the property soon.

Extremely clean and seemed like they had a small army always working to make the place super clean and appealing. Great front desk service people as well.