DoubleTree by Hilton Phoenix Tempe

Fast check-in, friendly staff, nice warm cookies, best location, spacious room with great amenities. Will definitely stay here again.

The service at this hotel was highly disappointing and ultimately unacceptable. I specifically chose this hotel for its airport shuttle service, only to be informed upon arrival that it was unavailable. There was no prior notification; I only learned of this issue when I called to inquire about the shuttle's meeting point. The front desk agent offered to refund the cost of my Uber to the hotel, an offer which was never fulfilled despite numerous follow-up calls and a complete lack of concern for my situation. When I questioned the shuttle's unavailability, I was told it was merely a "courtesy" and not a guaranteed amenity. This directly contradicts their website, which lists it as an amenity, and Hilton's customer service confirmed it should be offered. Furthermore, during my attempts to resolve this, I was threatened by a staff member to have my account suspended because I wouldn't back down. Ultimately, Hilton's Diamond Desk intervened and rectified the situation. However, I strongly advise against staying at this particular hotel. While the rooms were adequate, countless other hotels in the area offer similar accommodations without the severe service issues I experienced. The lack of basic hospitality, especially towards a Diamond member, was truly appalling.

In the tradition of Hilton's, I was expecting to be as equal of the other Hilton's I have stayed...the place is built for conferences wide open areas like a resort campus. My sink had a slow drain but we were there for two days. I dealt with it. The fitness center was impressive. Like I said I was just expect more. First floor. It felt kinda clammy. But many traditional... only spark there was a Dennys nearby. But nothing else.