هوم 2 سويتس باي هيلتون فينيكس تمب، يونيفرسيتي ريسيرش بارك

房間不算很大，把梳化床拉開後，房間就很擠了。雖説有廚房，可衹有微波爐和冰箱，沒有烤箱和爐具，無法自己做飯。

STAY AWAY, DO NOT STAY HERE! This is the absolute worst Hilton property I have ever stayed at. Staying here for 6 nights and have yet to receive any housekeeping services whatsoever. We have asked 3 different employees, one was a housekeeper one door down from us and she said we were not on her list! Manager Lee Ann was absolutely no help whatsoever. She offered me 10k HHP and to have someone come immediately and yet no one has come. I would love to show photo’s of my room, which is disgusting. Garbage over flowing, after emptying it several times on our own, towels all over our floor. Thinking that housekeeping would be coming. Then had an employee to deliver us some clean towels, never knocked on our door before he entered and said that”he didn’t know anyone was in the room”. Every employee we spoke with was very unwelcoming and we felt uneasy. The only exception was the breakfast staff. Nobody should have to feel this way while staying at a trusted brand hotel. Extremely disheartened, Laura Cox

Like other guests, I am also disgusted, disappointed and frustrated by the parking situation. I was advised when I checked in that I had to scan the QR code to pay $10 for a night of parking and all the clerk would say is "it's on the website". I've looked at many other Hilton properties in the area and all offer free parking. The $10 charge is ridiculous and would be bad enough if added to the bill but I had to stand out in the hot sun in the parking lot for 15 minutes to get the silly app to work. Someone else said the clerk offered to waive the parking fee - that never happened with me but would have been a welcome option. It's also inconvenient and confusing to try to enter the Home2Suites building and be directed to the adjoining Hilton Garden Inn to check in - you can only access the Home2Suites property after you have the room card. I was also disappointed to be assigned a room on the first floor, right across from the pool/laundry entrance. When I went back to the desk (back again to the Hilton desk) and asked for a top floor room, I was told that wasn't available and was given a 4th floor room. I'm now sitting in the room, listening to some giant stomping across the floor in the room above - just hoping they don't stay up and about too late tonight because I have a flight in the morning. Very unhappy with this site and wouldn't stay again.

Very friendly staff and a good variety for breakfast. Room 413 could use some work on the bathroom walls and ceiling but was otherwise clean. Good stay with a baby, I would book again.

The rooms smelled like *********. The management was able to move us to another room. The pull out mattresses are out dated. They need to watch what they put in the showers. Lotion should go on the counters. Only had shampoo and showe gel in the shower. Had to ask for conditioner.

You have to pay for parking here read fine print. Parking available but you have yo pay