Palazzo Excelsus

Is a HOUSE, Not a hotel. We arrived at 6:pm, and there was a house behind a huge fence, we ring the bell, no body showed up, after 1 hour waiting to be attended outside, there was a elderly gentleman that came to us and told us that his grand daughter wasn’t there, he tried to call her but never answered, so finally we leaved without a place to stay after 4 hours driving. If that place i a hotel, why there is not reception service? Who was supposed to serve us? The elderly gentleman? Finally a couple hours later we talked to her and the answer was she tried to call me, EXCUSE ME? But thats not the professional way to communicate, she HAVE to communicate by e mail. Now, i hope to have a refund for a service we NEVER got. I definitely DO NOT recommend this place to stay, is a SCAM.