The Royal Oak Tetbury

Visited The Oak for a rare lunch break with colleagues, but sadly it was more frustrating than enjoyable. The first confusion arose when we were told we could eat food from the Airstream and sit outside - but if we wanted a sandwich, we had to sit inside. Why? There was no clear explanation, and when sunny, seemed a complete shame - we were still spending at the pub? The second issue was even more baffling. I was asked to pay extra on our food order, despite the menu showing a different price. When I queried this, I was told it was a service charge. I’m sorry, what? We had just placed the order, hadn’t received anything yet, and certainly hadn’t been served. How can you justify a service charge before anything has even been delivered? Apparently, this is a new policy from the manager. Frankly, it felt like a money grab, and left a sour taste before the food even arrived (which when it did was merely mediocre). For a place that’s usually reliable, this was disappointing - and judging by how unusually quiet it was for a sunny lunchtime in Tetbury, we’re clearly not the only ones feeling this way. If this is the new standard, it’ll be another 6 months before we consider returning.

I've only had drinks here,staff are very friendly and polite,excellent beer garden only issue is occasionally unruly dogs. Never eaten here but would recommend it for drinks,cleanliness and staff excellent also very clean and tidy definitely recommend

Fantastic stay!