TownePlace Suites Kalamazoo

This hotel is in desperate need of a deep clean and or remodel. From the thresholds of the doors missing to the mysterious stains on the furniture. We booked a 1 bedroom suite for the week for my 3 kids and my wife. What we found when we showed up was a total nightmare. Upon mentioning this to the lady at the front desk we were told that the manager was being called in. Instead the poor maintenance man shows up to find out that the threshold in the room wasn’t even the correct one. We went back downstairs to see if they had any other rooms to give us but unfortunately or maybe we were fortunate they were sold out of that room type. And didn’t have any other rooms to fit our needs. So we were refunded the points used to book the room and ran for the hills as far away as we could possibly get.

Comfortable Someone had either thrown up or out the other end onto the wall that wasn’t cleaned up. The toilet tub and sink were clean but hair and dust on edges of floor and onboards along with tags from items left by a previous guest and the carpet didn’t look like it had been vacuumed. The bed was super comfortable and clean. The pool was chilly but clean and lots of towels. Staff and breakfast options were great.

Staff was so friendly and professional but the rooms were clean but very run down and need a facelift! Made if feel dirty.

This was a convenient stay for our qeekend hockey tournament. The AC only ran some of the time amd we would wake in the middle of the night sweaty because the unit wouldnt run to maintain the set temperature. Rooms could use some updating, tvs are small, bathrooms could use some TLC, flooring is stained amd lookong run-down.

It’s time for renovation to the property.

Very nice hotel