Residence Inn Dallas Plano/The Colony

Yes, the hotel is a little out dated but it is very doable. I am someone who travels often for work and this was another work trip for 3 night and I had family with me. I was absolutely please with the kindness of the staff and how incredibly accommodating they were for my stay. A big shoutout to Charles who checked me in. I realized I had booked a room that didn’t have a specific amenity I was wanting (so it was my fault) and he provided me a room change without hesitation and ensured that if I need anything to let the front desk know and to ask for him if I needed. So while yes I will say this hotel is slightly outdated, the staff was very accommodating and kind. I’ve stayed at more updated residence inns but had poor staff and accommodations. I’d stay here again 100%. I enjoyed the lobby where they had 24/7 coffee, water, tea, and a snack. The location was ideal for the Frisco/Plano area.

My wife and I went to this location for a place close to a concert venue. The staff was very helpful and attentive. My wife needed trash bag to cover her leg brace and the front desk lady found her a bag since it was raining that night. The hotel was clean and the room was nice. It had a king size bed, couch with a pull out sofa, table and is set up like an apartment. The other more important issue that occurred during our stay was my wife left her ring in the room. The hotel located her ring and I was able to pick it up the next day. The honesty and integrity of the hotel is unbelievable. I am so thankful for the staff! Stay here as it is everything and more that you would expect.

The rooms were spotless, the beds comfortable, the location was perfect for us (not to mention many restaurants within walking distance) but what made it feel like a home away from home was the staff. They went ABOVE and beyond for our family and had several necessities we forgot to pack (would you call individual Haagen Daas ice creams a necessity?) right at the front where it was so convenient. I want to thank Caylon and Newt for allowing our family to relax and leave worry behind. Definitely worth staying here when you’re in The Colony!

Room was spacious and clean. Fitness center was in good shape and big enough. Business center printer did not work and shower quality and temp was a challenge. At times it took 10 minutes to warm up. TV's are very very small by today's standards

Let me please first disclose that I travel a lot as a part of my occupation. Pre-COVID-19, I typically stayed in a Residence Inn by Marriott 6 to 9 months a year for the past 16 years. I have stayed at Residence Inn hotels all over the United States of America. I have stayed at some really awesome RI properties and I’ve also stayed at some really terrible RI properties - This specific location falls somewhere in the middle. This location is located in The Colony, Texas, is immediately off of interstate 121, is very accessible and easy to get to and there is ample parking. There is a dedicated space for you to walk and exercise your pets in a fully gated area. There is also a separate area for grilling and cooking located by the in-ground pool. There are at least four nice restaurants within walking distance (3-4 minutes) from the hotel. As soon as I arrived into the hotel, I was immediately greeted by the front desk attendee who was extremely friendly, courteous and efficient. My room had been upgraded prior to my arrival and check-in was less than 5 minutes. I checked in on Thursday, May 26, 2022 and will be departing on Wednesday June 1st. The elevators were in close proximity to the check in area and I was on my way to my Room on the fourth floor. The Room: The room requires a key card to access. This property does not have the capabilities of using your smart phone to unlock your room door. My room was on the top floor as I requested and I received a corner room. The first thing I noted about the room was the odor. The room smells like very strong Indian food. In rooms like this, the hotels typically will have to Ozone the room to remove the odor. Unfortunately, ozoning a room will typically take the room out of rotation for three days and most properties don’t have room capacity to do this. I have been opening windows and burning candles since Thursday to try to help with the smell; however, the smell seems to be absorbed into the carpet and the upholstered furniture. Kitchen: The kitchen is extremely nice with granite countertops and a full size range as opposed to the typical two burner cooktop that is usually standard in most rooms. The kitchen and all appliances were clean. This room also comes with a full-size refrigerator with ice maker, microwave and dishwasher. I did not use the ice maker as I prefer to make my own ice cubes with bottle water. There is ample cabinet space and storage in the kitchen area. In my kitchen I was missing a dish towel and the 1 gallon water pitcher that is usually in the refrigerator for use. I asked for a kitchen towel from the front desk on Thursday, Friday and Saturday with no success - it is now Monday and still no kitchen towel. Living Room: The living room is very spacious and nice with a sectional couch that can be unfolded for an additional bed. There’s a desk, a two chair dining table and a coffee table in front of the sectional couch. The artwork is nice and there is a

After they mixed up the dates on the room form our travel agent. They basically said they are calling the cops because I needed to get my things out of my room. The attendant at the front desk was so rude to me and other guest there. A man cut his arm in the parking lot and would not help him. This experience makes sure that I will never stay at a Marriott again among that they had spray texture on there fire serpression system.