Shangri-La Hotels in The Rocks

Facilities: Overall, better than I expected. It has a classic Shangri-La style, and since I wasn't expecting it to be brand new, I'd say the service and location are its strongest points. Cleanliness: The lobby had a consistent, pleasant scent, which was very comforting. Location: The location is fantastic; we could walk to many places, and there were plenty of convenient dining options nearby. Service: The service at the hotel's 36th-floor restaurant deserves a special mention. While the food wasn't particularly outstanding, the service was absolutely impeccable. They even replaced a dish immediately when the taste wasn't right. What truly stood out was the lobby bar: after I ordered an orange juice for my child, the staff, upon seeing us with our luggage, decided not to charge for it, saying it was a gift for the little one. It was a very thoughtful and heartwarming gesture.